lara Touma

 Maintaining good relations with Owners, Tenants and Facilities Management, including answering queries and managing Owner service expectations.
 Participate in the Co-Owners association Meetings and taking the minutes of the meeting. Setting up of guidelines and procedures while assisting with the formulation and recovery of managed communal charges.
 Handling phone calls coming from Owners/Residents enquiring about any work-related issues and assisting them.
 Problem solving for any issues that may arise and fix the issue in the most efficient way possible.
 Organizing and maintaining files, keeping good records in an appropriate sequence to ensure all information are filed and archived properly.
 The updating and maintenance of both physical and electronic filing system for each Co-Owners Association with all related documents, such the Annual general Meetings, breaches, notices, etc.. and updating Owners/Residents contact details via Mystrata system.
 Maintain verbal and written communications with owners, clients, tenants and Facilities Management on issues related to managed properties.
 Process maintenance requests and ensure maintenance work is completed accurately and as per time schedule.
 Control the allocated budget and ensure expenditures are as per the assigned budget.
 Provide quarterly reports that summarizes the status of a property, highlighting current issues and corrective actions.
 Property manage and oversee the performance of FM service provider/s ensuring cost-effectiveness and compliance with TPOC and The Pear Qatar standards and relevant legislations.
 Carry out inspections for the properties to ensure that they are in a suitable condition.
 Oversee smooth and professional handover from developer/s and ensure thorough snag/defect review process is followed. This includes responsibility for ensuring snag/defect lists are compiled and submitted.
 Ensure all scheduled maintenance is carries out by the FM and other Contractors (most particularly ensuring that all critical systems are maintained and tested in accordance with accepted industry practice).

• Continuing education in management, PR and aircrafts, exams are taken regularly at the end of each seminar to get promoted.
• Worked several time as supervisor in respective cabins business and economy.
• Interfering in resolving any problems that occurs on board: customers, first aid, seats.
• Conducting flight briefings before each flight regarding safety and security issues onboard.
• Promoting and selling Duty Free Items on Board, providing a full description of the items available.
• Providing a five stars service to the customers traveling in first class
• Showing the first class customers the facilities of their suits as well as the entertainment facility available on board.
• Taking care of special needs customers as well mothers with infants.
• Being chosen to operate the first flight from Dubai to both destinations; Los Angeles and Houston.

• Having direct relation with customers and decision maker as well problem solver.
• Responsible of scheduling and staff training that meets the company policies.
• Responsible of ordering and receiving the goods to the shop.
• Daily cash closure.

• Having a direct contact with guests
• Responsible of ordering and receiving goods to the shop.
• Making sure that the company’s policies and procedures are being implemented
• Decision maker and problem solver

• Ensure that the fresh food departments; produce, deli, fish, meat, bakery, pork, frozen and provisions are meeting Spinney’s Standards
• Check the ordering of the products on the schedule according to sales.
• Having direct relation with customers in solving their complaints as well with suppliers.
• Responsible of 60 employees including training and time scheduling, in addition to the safety and hygiene procedures.
• Ensure that no out of code is sold and check on a daily basis the freshness quality of the products.
• Conduct the monthly inventory and report results to management
• Assisted in the opening of Spinneys, Saida and Tripoli Stores and having a major focus on fresh food department in displaying counters an merchandizing products.
• Cross Training in Grocery, Hard Goods and Backdoor department.
• Investigate upon receiving the quality and the expiry date of all the products.
• Alternate to the store manager