Business analyst
Opencode Systems Ltd
مجموع سنوات الخبرة :8 years, 10 أشهر
Collect, define and clarify service requirements during pre-sales and post-sales phases.
- Propose technical solutions and implementations methods, including technical low level details (Telco and IT call flows,
Solution design)
- Translate requirements to written Technical Requirements Specifications for R&D department and service creation
teams.
- Support development and R&D teams to understand services requirement specifications.
- Give support to sales team with technical details and telecom solutions.
- Contribute to develop company portfolio (platform, products, services). Propose new ideas according to telecom
industry's trend.
- Proactively monitor telecom technologies related to company portfolio and business.
- Maintain knowledge of customer services.
Main Achievements in Opencode:
SMSC, Evoucher, CellBroadcastSystem, Diameter Gateway, API GW, Call Sponsoring, SIP Based services, Seamless Call
Back/Roaming Services, Call Completion suite (VMS/MCA/NOR), MobileNumberPortability HUB, Virtual Mobile Number,
Roaming Correction, POKE CALL ...
Main Accounts:
Ooredoo Algeria, Mobilis Algeria
with different clients - Libertis Gabon, Tunisia telecom, Indosat indonisia, AsiaCell Iraq, Mobilis Algeria:
•We ensure and provide Second level support on software and hardware issues
• Monitoring and daily checks of the platforms, perform system backups...
• Installation/Upgrade of SMSC, USSD Gateway, Charging systems change class solutions, and data gateways
solution.
• Prepare abnormally reports and root cause analysis along with recommendations to avoid further problems.
Fault Handling:
- Trouble shooting on Voice Mail System, USSD, MMSC, Camel GW, RBT.
- Escalate problem and follow up in case of problem from Vendor products.
- Take action to protect problem in the future.
Tariff and Promotion:
- Support technical information
- Launch new promotion from Marketing regarding to the existing supported function
Implementation:
- Acceptance test and support implementation project according to new hardware/new service/new function
implementation
Quality Improvement:
- Quality improvement regarding to KPI target
- Configuration optimization and Trouble shooting case
- Analysis of traffic measurements and suggest /implement Optimization methods
Support other departments:
- IT: About interface between VAS and IN, VOMS, SOA, BSCS, and CDR transfer
- Revenue Assurance: Technical information support
- Marketing: Corporate about new service/promotion and Problem/Complaint investigation
- Customer Care: Problem/Complaint investigation
- Core Network: Technical support
SDH and
Install transmission systems (ADM, FH equipments, LSY, USY) and perform full testing & commissioning.
• Interface with customers to identify requirements and provide technical system coordination and support.
• Liaise with the Local Project Manager to solve technical problems that may arise during the implementation of a
project.
•Test equipment after installation to ensure proper operation and orient customers on usage.
Provide assistance and carry out features/updates on PPS behaviour to meet the Marketing expectation (Reverse
Charging call, Multi-User account, F&F, Refill promotions, New Service Offer Subscription…).
• Provide Second level support for SUN/HP software and hardware issues on IN SMF, SDP, SCP levels.
• Monitoring and daily checks of the platforms, perform system backups...
• Installation/Upgrade of SMSC, VMS, WAP Gateway, RBT applications, Unix (Solaris, HP) and SS7 deliveries.
• Prepare anomaly reports and root cause analysis along with recommendations to avoid further problems.
• Trigger the Third Level if needed, and coordinate actions until solve of problems.
Prepaid/Postpaid Services (Voice, IVR, SMS-MO/GW, USSD, TopUp & Voucher, Data…) installation and testing.
• Unix Sol+HP and SS7 Patchs/packages installation/Upgrade.
• Provide technical assistance in integrating VAS nodes (SMSC, SRP...) within the network.
• Follow up and fulfil the acceptance tests.
Projects
Project Manager for Charging Gateway Installation hardware and Software license upgrade:
- Prepare the SoW with providers and agree about the architecture and integration.
- Prepare needed documents and follow hardware tripe and check.
- Follow up the team during site survey and installation of HW/SW.
- Coordinate with other departments for network integration and third party application connections.
PCV development and implementation:
- Prepare call flow with managing interaction with other entities and study all possible use cases.
- Collect and treat marketing requirement to be communicated to development team.
- Follow up development and eventual updates of service requirements.
- Prepare test environment and acceptance testing.
- Service installation and KPIs follow up.
Project Manager CBiO Ericsson charging system 5 integration with Open Code Camel Gateway services:
- Prepare document of several embedded services and study the manner of integration.
- Modelling the signalling protocol CAPv2 with standard 3GPP.