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larab mahrez, Business analyst

larab mahrez

Business analyst·Opencode Systems Ltd

Algeria

High school or equivalent, computer sciences

Work experience

Total years of experience: 10 years, 11 months

Business analyst

April 2017 - Present

Opencode Systems Ltd

Egypt

April 2017 - Present

Collect, define and clarify service requirements during pre-sales and post-sales phases.
- Propose technical solutions and implementations methods, including technical low level details (Telco and IT call flows,
Solution design)
- Translate requirements to written Technical Requirements Specifications for R&D department and service creation
teams.
- Support development and R&D teams to understand services requirement specifications.
- Give support to sales team with technical details and telecom solutions.
- Contribute to develop company portfolio (platform, products, services). Propose new ideas according to telecom
industry's trend.
- Proactively monitor telecom technologies related to company portfolio and business.
- Maintain knowledge of customer services.
Main Achievements in Opencode:
SMSC, Evoucher, CellBroadcastSystem, Diameter Gateway, API GW, Call Sponsoring, SIP Based services, Seamless Call
Back/Roaming Services, Call Completion suite (VMS/MCA/NOR), MobileNumberPortability HUB, Virtual Mobile Number,
Roaming Correction, POKE CALL ...
Main Accounts:
Ooredoo Algeria, Mobilis Algeria
Company industry:
Telecommunications
Job role:
Information Technology

Support Engineer

December 2013 - March 2013

Opencode Systems Ltd

Egypt

December 2013 - March 2013

Company industry:
Telecommunications
Job role:
Information Technology

support Engineer

December 2012 - November 2012

Evistel Algeri

December 2012 - November 2012

with different clients - Libertis Gabon, Tunisia telecom, Indosat indonisia, AsiaCell Iraq, Mobilis Algeria:
•We ensure and provide Second level support on software and hardware issues
• Monitoring and daily checks of the platforms, perform system backups...
• Installation/Upgrade of SMSC, USSD Gateway, Charging systems change class solutions, and data gateways
solution.
• Prepare abnormally reports and root cause analysis along with recommendations to avoid further problems.
Job role:
Information Technology

Specialist

August 2010 - November 2010

2012 Wataniya telecom Algeria-Nedjm

August 2010 - November 2010

Fault Handling:
- Trouble shooting on Voice Mail System, USSD, MMSC, Camel GW, RBT.
- Escalate problem and follow up in case of problem from Vendor products.
- Take action to protect problem in the future.
Tariff and Promotion:
- Support technical information
- Launch new promotion from Marketing regarding to the existing supported function
Implementation:
- Acceptance test and support implementation project according to new hardware/new service/new function
implementation
Quality Improvement:
- Quality improvement regarding to KPI target
- Configuration optimization and Trouble shooting case
- Analysis of traffic measurements and suggest /implement Optimization methods
Support other departments:
- IT: About interface between VAS and IN, VOMS, SOA, BSCS, and CDR transfer
- Revenue Assurance: Technical information support
- Marketing: Corporate about new service/promotion and Problem/Complaint investigation
- Customer Care: Problem/Complaint investigation
- Core Network: Technical support
SDH and
Job role:
Information Technology

Support Engineer

September 2009 - July 2010

September 2009 - July 2010

Job role:
Information Technology

Support Engineer

- August 2009

- August 2009

Job role:
Information Technology

Support Engineer

January 2008 - June 2008

January 2008 - June 2008

Job role:
Information Technology

project

-

Alcatel-Lucent Deployment, Orascom telecom

-

Install transmission systems (ADM, FH equipments, LSY, USY) and perform full testing & commissioning.
• Interface with customers to identify requirements and provide technical system coordination and support.
• Liaise with the Local Project Manager to solve technical problems that may arise during the implementation of a
project.
•Test equipment after installation to ensure proper operation and orient customers on usage.
Job role:
Engineering

project

-

Alcatel-Lucent Maintenance, Orascom telecom

-

Provide assistance and carry out features/updates on PPS behaviour to meet the Marketing expectation (Reverse
Charging call, Multi-User account, F&F, Refill promotions, New Service Offer Subscription…).
• Provide Second level support for SUN/HP software and hardware issues on IN SMF, SDP, SCP levels.
• Monitoring and daily checks of the platforms, perform system backups...
• Installation/Upgrade of SMSC, VMS, WAP Gateway, RBT applications, Unix (Solaris, HP) and SS7 deliveries.
• Prepare anomaly reports and root cause analysis along with recommendations to avoid further problems.
• Trigger the Third Level if needed, and coordinate actions until solve of problems.
Job role:
Engineering

project

-

Alcatel-Lucent Deployment, Orascom telecom

-

Prepaid/Postpaid Services (Voice, IVR, SMS-MO/GW, USSD, TopUp & Voucher, Data…) installation and testing.
• Unix Sol+HP and SS7 Patchs/packages installation/Upgrade.
• Provide technical assistance in integrating VAS nodes (SMSC, SRP...) within the network.
• Follow up and fulfil the acceptance tests.
Projects
Project Manager for Charging Gateway Installation hardware and Software license upgrade:
- Prepare the SoW with providers and agree about the architecture and integration.
- Prepare needed documents and follow hardware tripe and check.
- Follow up the team during site survey and installation of HW/SW.
- Coordinate with other departments for network integration and third party application connections.
Job role:
Engineering

Manager

-

Manage several services

-

PCV development and implementation:
- Prepare call flow with managing interaction with other entities and study all possible use cases.
- Collect and treat marketing requirement to be communicated to development team.
- Follow up development and eventual updates of service requirements.
- Prepare test environment and acceptance testing.
- Service installation and KPIs follow up.
Project Manager CBiO Ericsson charging system 5 integration with Open Code Camel Gateway services:
- Prepare document of several embedded services and study the manner of integration.
- Modelling the signalling protocol CAPv2 with standard 3GPP.
Job role:
Management

Education

University of Sciences and Technology Houari Boumediene

September 2006

September 2006

High school or equivalent, computer sciences

Algeria

Skills

User Acceptance Testing
Expert
User Acceptance Testing
Expert
Technical Assistance
Expert
Technical Assistance
Expert
Hardware 2FSoftware Installation
Expert
Hardware 2FSoftware Installation
Expert
Marketing Assistance
Expert
Marketing Assistance
Expert
Technical Issues
Expert
Technical Issues
Expert
API
Expert
API
Expert
CLARIFY
Expert
CLARIFY
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
HUBS
Expert
HUBS
Expert
NETWORKING
Expert
NETWORKING
Expert
REQUIREMENTS
Expert
REQUIREMENTS
Expert
SALES
Expert
SALES
Expert
SMSC
Expert
SMSC
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
User Acceptance Testing
Expert
User Acceptance Testing
Expert
Technical Assistance
Expert
Technical Assistance
Expert
Hardware 2FSoftware Installation
Expert
Hardware 2FSoftware Installation
Expert
Marketing Assistance
Expert
Marketing Assistance
Expert
Technical Issues
Expert
Technical Issues
Expert

Languages

English
Expert
French
Expert