Lateefa Al Marri

• Process 7, 000+ registration transactions independently within 3-4 months, maintaining high accuracy.
• Serve as primary technical reference for team on Tawtheeq system, agency activations, and fee processes.
• Cleared 140+ backlogged emails and transactions upon return from medical leave, ensuring zero service disruption.
• Train new employees on registration workflows, system navigation, and transaction procedures.
• Liaise with Abu Dhabi Distribution Company to resolve billing and contract discrepancies for clients.
• Execute court-ordered mandates by processing judicial property instructions from official legal authority.
• Secure management approvals and legal exemptions for high-value contract errors, protecting client interests.
• Supported 3 system migrations, providing operational feedback to reduce processing load and improve workflows.

• Verified and registered real estate contracts, ensuring compliance with Abu Dhabi property regulations.
• Processed tenancy contracts, agency authorizations, and ownership documentation across high-volume periods.
• Provided system improvement feedback in enhancement meetings to streamline registration operations.

• Processed 200+ daily inward fund transfers and salary disbursements with zero financial discrepancy.
• Identified and reversed a duplicate salary upload affecting multiple accounts, preventing significant financial loss.
• Recognized as Employee of the Month with formal commendation from the Bank General Manager.
• Promoted twice within tenure; operated BPMS and Direct Debit payroll automation systems.