لطيفة مالك

• Management of reservation systems and processing of reservations
by phone, email and online platforms.
• Optimization of room availability and prices in coordination with
the reception and management.
• Welcoming customers, responding to their requests and handling
complaints in a professional and timely manner.
• Coordination of group reservations and compliance with hotel
policies.
• Processing payments and updating customer profiles in the
reservation system.

• Providing quality technical support to customers, responding to
their requests by phone, email or chat.
• Diagnosis and resolution of technical problems related to various
products or services.
• Tracking incident tickets and managing escalations to ensure rapid
resolution.
• Continuous training on products and services to maintain up-to
date technical expertise.

• Ensure guest registration, verify reservations and hand over room
keys.
• Provide information on hotel services.
• Coordination with other departments.

• Ensure the cleanliness and maintenance of rooms and common
areas.
• Ensure that rooms are set up according to hotel standards.
• Collaborate with maintenance and cleaning teams to ensure
quality service.
• Participate in the management of linen and cleaning product
stocks.

• Assist in organizing guest departures, including processing
payments and check-outs.
• Answer phone calls and guest requests in a professional and
courteous manner