لورا Abd elghaffar

 Handle calls received through the Benefits hot line.
 Screen offers and negotiate price, terms and conditions of the deal to constitute an exclusive offer
 Handle all administrative tasks related to the applied benefits.
 Issue agreement contracts in coordination with direct manager.
 Communicate new benefits to employees by writing announcement summaries with details of the service to be published on the intranet and also by composing SMS announcements of the new service.
 Counsel and advise employees with regards to the benefits provided in terms of suitability, necessity and upgrading, if relevant.
 Review the eligibility of each employee applying to the relevant benefit before proceeding.
 Prepare a comparison portfolio for each benefit to be provided, clarifying the differences between the different offers of the same service, in order to spot the strengths of each offer.
 Maintain a complete filing system; both computerized and manual.
 Process the mobile handsets requests of existing employees along with any service addition requested.
 Produce, when relevant, datasheets of any deductions that would be reflected on the payroll in accordance with the due date agreed upon each month(add)
 Participate in any project assigned to the Benefits Department.
 Handle any additional tasks/activities as per business need.
prepare payroll deductions for employees.

 Actively researching company’s potential clients and pursuing new business relationships
 Obtaining client requirements and preparing business development strategies tailored to the targeted customers.
 Developing pursuit materials; preparing presentations and regularly presenting at client meetings, industry exhibits, trade shows and conferences.
 Responding to client requests for proposals (RFP)
 Maintaining existing business relationships through continuous client follow up.
 Responding to client inquiries and resolving problems on their behalf.
 Interact with corporate executives and key decision-makers.
 Maintain a pleasant disposition and are able to establish and expand professional relationships with senior executives.
 Creating new services ideas and creating advertising messages.

 Administrating the applications users accounts (create/revoke) needed to access Technology systems managed by IT Dept.(CRM, Billing, Payment gateway…etc.) and ensure its adherence to the defined security controls.
 Create user accounts based on authorized access requests received from different business users (CS, Sales channels and other Departments)
 Amend/revoke users access privileges for created accounts upon changes on the account owner status (transfers/title change/resignations…etc.)
 Validate & Process all the credential's change requests(resetting passwords, Unlock operational accounts…etc.).
 Maintain the User's access database to be up-to-date to answer all auditing requirements whenever requested.
 Interface with departments/projects for any issues related to Access rights.
 Support Auditing workshops (Internal/External) by providing the requested information about the authorized users and all the related information about the created accounts.

 Handle all the administrative responsibilities, and / or other assignments.
 Keep appointment calendar and arranges travel issues.
 Organize workshops, conferences and meetings.
 Keep up-to-date with changing regulations and procedures within the services support department.
 Screen telephone calls, letters, and/or visitors, answers questions and furnishes information when possible.
 Manage the office and maintains various filing systems, etc.
 Prepare regular reports, gathering, summarizing and analyzing data.
 Provide full back up and deputies for other staff in the IT department during absences or training.
 Arrange for supply orders, delivery and maintains adequate supply levels when supplies are needed.
 Handle arrangements for visitors.
 Interact with other departments in matters of relevance.
 Help manager priorities work, by maintaining and scheduling the department appointment, provide reminders of pending work, and create minutes of meeting, collect information from team members, send out invitations, create memos, etc.
 File copies, faxes and documents, create and maintain services support files and maintain office supplies. Organize and prioritize assignments.
 Putting together proposals and presentations.
 Maintain continuously a table showing the team requested holidays and days off for the 3 months.
 Maintain a record of the days and hours worked for the team members (with input of managers and team leaders).
 Create and help design new forms and reports to be able to gather, or communicate information from team members etc.

U-20 World Cup event 2009
• Checking the travel and protocol system on a daily basis, and checking mails.
• Arranging all the transportation for FIFA members