CRM Software Migration Administration. Five-week short-term contract
Silver Shore - Architectural Hardware and Ironmongery
مجموع سنوات الخبرة :21 years, 8 أشهر
‘Silver Shore’ manufactures and supplies Architectural Hardware and Ironmongery.
● Conducted thorough data cleansing activities to ensure accuracy and completeness of information for 10, 000+ contacts.
● Proactively identified and resolved potential data discrepancies and issues during the migration process, preventing post-migration challenges.
The Australian Aged Care Group Pty Ltd operates state of the art, luxurious Aged Care facilities in Kew and Cowes. As Administration Manager I oversaw the work of three Administration Assistants.
● Successful facility re-accreditation in line with the highly regulated Aged Care Quality Standards in Australia. Both the admissions and administration departments receive 100% ‘Achieved’ status.
● Streamlined the Admissions process paperwork to facilitate a smoother experience for not only the Clinical Team in admitting new residents but also for the individuals themselves who were transitioning into our care.
● As the Administration Manager I supported both the Director of Care and the CEO including, but not limited to diary management, email inbox support, compiling confidential reports and any ad-hoc requests that allowed me to carry some of their workload and free up more of their time to undertake higher level responsibilities and tasks.
● Audited all current administrative processes at both facilities. Consulted with Quality Manager, Director of Care and Clinical Manager to ensure that the administration team and their processes were positively impacting their workload and processes.
● Created ‘How To’ and ‘Checklists’ documents for all new processes for quick reference for all administration staff.
● Re-styled and re-formatted all AACG documents and templates so as to be consistent across the organization.
● Reduced the consumption of paper and printing costs by 50, 000 pages each year by improving admin processes and documents.
● During my four months covering the Rostering and Payroll Managers workload I decreased Payroll costs significantly each month by filling the Master Roster from 53% to 99% with lower cost permanent staff instead of Casual and Agency staff.
Admissions & Client Liaison Manager Sep 2019 - Jun 2020
Secondment: Rostering & Payroll Manager Sep 2019 - Jan 2020
Administration Manager Apr 2018 - Sep 2019
The Australian Aged Care Group Pty Ltd operates state of the art, luxurious Aged Care facilities in Kew and Cowes.
● Head of both departments (Administration and Admissions) that achieved 100% ‘Compliant’ status in first round assessment during facility re-accreditation process, in line with the highly regulated Aged Care Quality Standards in Australia.
● Streamlined the Admissions process paperwork to facilitate a smoother experience for not only the Clinical Team in admitting new residents but also for the individuals themselves who were transitioning into our care.
● Audited all current administrative processes at both facilities. Consulted with Quality Manager, Director of Care and Clinical Manager to ensure that the administration team and their processes were positively impacting their workload and processes.
● Reduced the consumption of paper and printing costs by 50, 000 pages each year by improving admin processes and documentation.
● During my secondment as Rostering and Payroll Manager I was able to fill the Master Roster from 53% to 99% with lower cost permanent staff instead of higher cost Casual and Agency staff, significantly decreasing Payroll costs each month.
● Created Training Manuals and ‘How To’ and ‘Checklists’ documents for all new processes for quick reference by all administration staff improving efficiency and continuity across the departments.
● Implemented and then trained admin staff on supporting the Director of Care with diary management and email inbox support to allow Director of Care more time to higher level responsibilities and tasks.
I founded Muviri Pilates in 2015 after completing my Pilates, Allied Health, and Fitness qualifications. Muviri Pilates offered a variety of Pilates and Group Fitness classes as well as private one-on-one sessions.
● Managed all aspects of running a small business, not just teaching classes. From marketing and advertising to accounts payable and receivable.
● 83% of my new business came from word of mouth from my current clients’ praises.
I founded Muviri Pilates in 2015 after completing my Pilates, Allied Health, and Fitness qualifications. I offered a variety of Pilates and Group Fitness classes as well as private one-on-one sessions.
● 83% of my new customers/clients came from existing clients ‘word-of-mouth referrals’ based on clients receiving personalized and attentive instruction, addressing individual needs and goals.
● Demonstrated resilience and adaptability during the learning phase of opening my own small business. Managing all aspects of the business from Bookkeeping and Accounting tasks to Digital Communications and Social Media Management.
Phillip Island Nature Parks comprises the world-famous Phillip Island Penguin Parade, Koala Conservation Centre, Churchill Island Heritage Farm, The Antarctic Journey, and Nobbies Seal Observation Cruises.
● Oversaw all Penguin Parade daily ticket sales, adhering to strictly limited visitor numbers each night by liaising with staff at each attraction as well as external ticket retailers and coach companies both domestic and international.
Phillip Island Nature Parks comprises the world-famous eco-tourism attractions, Phillip Island Penguin Parade, Koala Conservation Centre, Churchill Island Heritage Farm, The Antarctic Journey, and Nobbies Seal Observation Cruises.
● Selected by Admissions Management to be promoted to Booking Office Administrator in recognition of outstanding performance and demonstrated attention to detail and effective communication style.
● Oversaw all Penguin Parade daily ticket sales, adhering to strictly limited visitor numbers each night by liaising with staff at each attraction as well as external ticket retailers and coach companies both domestic and international.
Phillip Island Grand Prix Circuit Corporate Suites can be hired exclusively for conferences, photographic shoots, product launches, driver training and corporate/client events.
● As Corporate Assistant I was responsible for setting up the Corporate Suites and then be the personal representation and liaison of the Phillip Island Grand Prix track on function day.
● Created and documented Processes and procedures that enabled continuity of service from all other Corporate Assistants.
Phillip Island Grand Prix Circuit Corporate Suites can be hired exclusively for corporate/client events. I was responsible for setting up the Corporate Suites and then be the personal representation and liaison of the Phillip Island Grand Prix track on function day.
● Created and documented processes and procedures to be rolled out company-wide, that enabled continuity of service from all other Corporate Assistants.
● Received commendations and positive feedback for exceptional service and performance from clients such as BMW, Audi and Mercedes.
Alex Kaar is a specialist, boutique executive search firm with extensive national and international networks specializing in recruitment at the senior executive and board level. Assisted the Executive Director, two Partners and a Consultant with their calendars, workload, targets, and strategic goals.
● Reshaped my Executive Assistant role to be more efficient in order to also take on supporting the Office Manager with her workload.
● Worked on several continuous improvements of office procedures and processes which were rolled out to all Executive Assistants at the firm.
● Reduced office costs by nearly 50% by sourcing new and competitive suppliers for our flowers, fruit, stationery, print cartridges and business cards etc.
Alex Kaar is a specialist, boutique executive search firm with extensive national and international networks specializing in recruitment at the senior executive and board level. Assisted the Executive Director, two Partners and a Consultant with their calendars, workload, targets, and strategic goals.
● Reshaped my Executive Assistant role to be more efficient in order to also take on supporting the Office Manager with her workload gaining experience in all aspects of office management. Highly praised by both the Office Manager and Executive Director following my seamless cover of Office Mangers Annual Leave.
● Worked on several continuous improvements of office procedures and processes which were rolled out to all Executive Assistants at the firm.
● Reduced office costs by nearly 50% by sourcing new and competitive suppliers for our flowers, fruit, stationery, print cartridges and business cards etc.
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