لورا جمال

-Devising and maintaining office systems, including data management and filing
-Attending meetings with the manager to take notes or dictation at meetings or to provide general assistance during presentations
-Screening phone calls, enquiries and requests, and handling them when appropriate
-Meeting and greeting visitors at all levels of seniority
-Organizing and maintaining diaries and making appointments
-Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
-Carrying out background research and presenting findings
-Producing documents, briefing papers, reports and presentations
-Organizing and attending meetings and ensuring the manager is well prepared for meetings
-Liaising with clients, suppliers and other staff.
-Carrying out specific projects and research
-Responsibility for accounts and budgets
-Taking on some of the manager's responsibilities and working more closely with management
-Deputizing for the manager, making decisions and delegating work to others in the manager's absence
Being involved in decision-making processes

1.Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development.

2.Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.

3.Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organization's presence throughout Doha.

 Solving customers problems
- Adding / cancelling services
- Giving information to customers
- Find a solution for customer complaints
- Giving knowledge and information about new services
- Convince customers with better services
- Reaching customer satisfaction
- Training for new agents
- Self training for new products
- Ability to cope with agents, Team leaders and managers  
- Ability to communicate with all levels of customers

Manage CEO schedule
Take phone calls and arrange appointments
Be present in company events
Prepare letters sent to other companies

Manage boss’s schedule
Take phone calls and arrange appointments
Be present in company events
Prepare letters sent to other companies
Dealing with managers from different nationalities
Ability to prepare and organize business files
Back-up documentation of other agents