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Laura Miklic, Hostess and Activities Coordinator

Laura Miklic

Hostess and Activities Coordinator·Onisac d.o.o.

Slovenia

Master's degree, MS

Work experience

Total years of experience: 21 years, 5 months

Hostess and Activities Coordinator

February 2008 - Present

Onisac d.o.o.

Slovenia

February 2008 - Present

- working in a casino as a hostess (hospitality industry)
- moderating, coordinating and taking care of animation at the casino, like prize games and draw
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Tourist agency representative

June 2014 - September 2014

Kompas d.d., Zakynthos

Greece

June 2014 - September 2014

the senior representative at the most visited holiday destination on Greek islands
- taking care and being responsible for Slovenian, Italian and Croatian guests
- solving problems, complaints and conflict situations
- performing the agenda set by the Employer
- holding info meetings
- guiding excursions in two or three languages (Slovene, Italian, English)
- cooperating with foreign business partners at the destination (Greek local agency, hoteliers, local
agents and excursion guides)
- taking care of the logistics and organizing transfers
- administrative work
- selling excursions and cars to the customers
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Professional Assistant

November 2013 - May 2014

Faculty of Social Sciences

Slovenia

November 2013 - May 2014

-professional assistant in the organization of international conference called the AcadEU regarding the European integration process for the Western Balkans
-attending at these events
-taking care for the registration of national and foreign lecturers
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Professional Assistant

January 2014 - April 2014

Liberty International

Slovenia

January 2014 - April 2014

-administrative work in connection with organizing business events for local and foreign business
partners
- taking care of the website and promoting material
- heading the registration at the International Symposium on Paediatric Neonatal Intensive Care
(Lipnic 2014) and helping to organize this event
- being an assistant on Tupperware Business Event in GH Bernardin in February 2014
- organizing business meetings
- analyzing and looking over financial reports
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Intern/Analyst

April 2012 - June 2012

Ministry of Foreign Affairs, Ljubljan

Slovenia

April 2012 - June 2012

working as an intern at the Department for Africa, Middle East, Asia and Oceania, however, I worked
mostly in the section for the Middle East and Africa
- being responsible for the preparation of policy reminders, reports and other research material
- participating in several meetings of internal nature with local and foreign ambassadors. After the
session, preparing the minutes and the report of the meeting
- receiving foreign ambassadors
- taking care of administration, archiving and diplomatic post
- at times replacing the secretary of the Department
- participating at the international conference called Africa Day, held in May 2012 in Ljubljana.
Company industry:
Public Administration
Job role:
Administration

Intern

August 2010 - August 2010

Ministry of Foreign Affairs, Ljubljan

Slovenia

August 2010 - August 2010

-working as an intern in a personnel service
- responsible for administration, archiving and travel orders for Slovenian diplomats
Company industry:
Public Administration
Job role:
Administration

Researcher/Analyst

June 2003 - June 2006

Aragon

Slovenia

June 2003 - June 2006

-conducting market research via direct contact (telephone) among households and companies
- member of the research team responsible for conducting market research for clients with the highest demands and standards
Company industry:
Telemarketing
Job role:
Research and Development

Education

Faculty of Social Sciences

October 2013

October 2013

Master's degree, MS

Slovenia

GPA (percentage): 8.91%

GPA (percentage): 8.91%

- having a Bachelor's Degree in International Relations, - average grade during for years of study: 8.91/10 - help to organize diplomatic reception for students - help to organize the excursion for students - during my postgraduate study I had average grade 9.0/10 - I was the first student who had a Master Degree in Diplomacy in my generation - the first person in my country that was analyzing the impacts of the Arab Spring in the Middle East region - I got the highest possible grade for my Master Thesis (summa cum laude) - I was working as a professional assistant at the AcadEU international conference, financed by the European Union

Faculty of Social Sciences

October 2013

October 2013

Master's degree, MS

Slovenia

GPA (point): 3.81 out of 5

GPA (point): 3.81 out of 5

my master's thesis focuses on the effects of the Arab Spring phenomenon on the Middle East region) - the average grade of my study: 9.0

Skills

Hospitality
Expert
Hospitality
Expert
Coordinating Events
Expert
Coordinating Events
Expert
Foreign Languages
Expert
Foreign Languages
Expert
Diplomacy
Expert
Diplomacy
Expert
International Relations
Expert
International Relations
Expert
ACADEMIC
Beginner
ACADEMIC
Beginner
ADMINISTRATION
Beginner
ADMINISTRATION
Beginner
ANIMATION
Expert
ANIMATION
Expert
ASSETS RECOVERY
Beginner
ASSETS RECOVERY
Beginner
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MARKET RESEARCH
Expert
MARKET RESEARCH
Expert
QUALITY
Expert
QUALITY
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
Hospitality
Expert
Hospitality
Expert
Coordinating Events
Expert
Coordinating Events
Expert
Foreign Languages
Expert
Foreign Languages
Expert
Diplomacy
Expert
Diplomacy
Expert
International Relations
Expert
International Relations
Expert

Languages

English
Expert
German
Intermediate
Italian
Intermediate
Croatian
Expert

Hobbies

  • books, theatre, cinema, sports, body pump, skiing, swimming, mountain hiking