Freelance VIP/Contract Corporate Flight Attendant|
ExecuJet, Gama Aviation, DC Aviation, Tag Aviation, Empire Aviation, Gulf Wings, IJM, SkyMark, Burra
Total des années d'expérience :12 years, 5 Mois
Collaborated with ExecuJet, Gama Aviation, DC Aviation, Tag Aviation, Empire Aviation, Gulf Wings, IJM, SkyMark, Burraq Aviation and other private brokers -Operated on request, per day rates or monthly contracts for several companies in UAE and around Middle East and Europe on different aircraft types like Falcon 2000, Global 5000, Global 6000, Global 7500, Gulfstream 450, Legacy 650, Challenger 350, Challenger 604, Challenger 605, and B737-600
-Provided exceptional inflight service to VIP passengers, including high-profile individuals, celebrities, and dignitaries.
-Ensured comfort, safety, and well-being of all passengers throughout the flight, maintaining the highest level of professionalism and discretion.
-Managed all aspects of onboard service, including meal preparation and presentation, beverage service, and personalized care based on individual preferences and dietary requirements.
-Demonstrated knowledge of safety and emergency procedures, effectively handling any inflight incidents or medical emergencies.
-Maintained regulatory compliance with aviation authorities and company policies, ensuring adherence to all applicable regulations and guidelines.
-Collaborated with the flight crew to ensure seamless coordination and efficient operations, contributing to a smooth and enjoyable inflight experience.
-Handled passenger inquiries, requests, and concerns promptly and courteouslyresolving any conflicts or issues that arose during the flight.
-Maintained strict confidentiality and privacy for all passengers, respecting their personal space and ensuring the security of their belongings.
Operated on the special fleet of Gulfstream 650 and Gulfstream 450 at the highest standards of safety and service, organized catering, cleaning, shopping and re stocking the AC
Operated VIP/Corporate and special medical flights on the Global Express, Challenger 850 and Challenger 605,
Organizing catering, cleaning, shopping and restocking of the aircraft while maintaining safety and service high standards, completing preflight, in-flight and post flight paperwork and creating or editing passenger profiles
Selected for the Presidential Flight after Global search for qualified candidates Working for head of state and main government officials.
Top performer in an intensely discreet and politically sensitive environment Established a strong reputation in a Zero-error environment, involving top Global Political and Business Leaders
Delivering the highest standard of customer service, safety and security on board all Presidential Flight aircrafts- B747-Combi, B747-400, B747-800
B777-200, B777-300, B787, B787-9, B737-800 BBJ, A320, Avro RJ 70, RJ 100
Overall inventory of items onboard like china, glassware and crockery, monthly AC checks for appearance and cleanliness, office duties including filing and power point presentations as well as cost analysis of different products from several suppliers.
-To ensure safety and security regulations are followed and maintained on board the aircraft
-To deliver the best VVIP customer service according to the customer profile
-Providing the best catering solutions and achieving customer satisfaction
-Managing the work environment to maintain the highest standards of sanitation and performing all the duties personally
-Maintaining composure and adaptability when stressful or new situations arise
-Enhancing communication between the relevant departments to ensure customer needs are exceeded with the highest quality products provided on board. Documenting records of final outcomes and resolutions
-Developing a loyal customer base and a high rate of repeat business
-Redefining the customer service process to meet "clients" changing needs
-Making cost effective decisions in line with budget
-Providing strategic visions of future goals and objectives related to the customer service
-Create a learning environment for the new staff, assess coach and develop them to achieve the same level of professionalism among the entire team
-Creating a culture of mutual trust and caring between colleagues
-Planning, organizing all tasks in a continuous changing time frame
-Developing practical alternatives to various "what if" scenarios
-Managing multiple tasks effectively
-Anticipating potential areas of growth for core product lines
-Preparing own assignments in a systematic and orderly fashion without being overwhelmed by sheer volume of work
-Always prepared for the unexpected
-Coping with an ever changing schedule
-Maintaining an open dialog with clients to provide the best feedback on customer's profile
-Juggling with multiple priorities under time constrains
-Employing measurement tools that increase efficiency and reduce coast
