Services Operations
General Electric
مجموع سنوات الخبرة :22 years, 0 أشهر
*Lead cross-functional cross-regional initiatives to build and drive standardization of core business processes across Middle East, Africa, Turkey, Central Asia, and Russia (Eartern and African Growth Markets)
*In a context of accelerated growth - 40% revenue increase YoY - simplify operations and infrastructure to instill speed, rigor and predictability: introduce and manage a new forecasting model, streamline contract management process, build infrastructure for remote capability, align supplier management process, implement asset management tool, improve cost management practice
*Partner with global teams to design and implement new processes and tools: deploy new service ordering process leading to 20% YoY increase in customer satisfaction metrics; implement Enterprise Project Management leading to 100% visibility over the capacity utilization of highly specialized resources across the region
*Drive alignment of roles and responsibilities: mobilized a team of 12 in a LEAN workout resulting in value stream mapping with clear documentation of tasks and interactions between functions and leading to enhanced ownership and quality of execution
*Coordinating all internal resources (in Finance, Sales, Legal, Risk, Treasury and Operations departments) and sub-contractor activities (External Counsels, Aircraft Inspectors and Operators, Escrow agents, Brokers) to facilitate the timely closure of aircraft financing transactions
*Earned prestigious “Above & Beyond - Gold” Management Award for leading legal and financial structuring of deals and managing their successful execution, subsequently achieving a substantial annual business growth of over 25%; Effectively managing multiple international projects simultaneously and preparing and negotiating leading edge processes and agreements
*Planning and implementing process improvement projects and designing internal processes in line with international regulations; Implementing effective strategies and negotiation techniques to increase efficiency across all departments involved; Improve by 50% the turnaround times of new secured contracts
*Closely monitoring and reporting on all client service functions; Ensuring the highest levels of customer service and satisfaction and achieving 100% positive feedback on the quality of the processes surrounding complex structures and strategic deals, all executed within the agreed deadline
*Providing management and support to team members in the delivery of various projects; Evaluating, delivering relevant training and mentoring to junior team members in order to facilitate their professional development and consistently achieve agreed service level objectives
*Responsible for ensuring full compliance with all necessary legal requirements and regulations applicable to banking industry and with internal policies and procedures; drafting and launching internal policies and procedures in line with laws and regulations
*Leading and facilitating the merger integration of lending processes and activities during the acquisition of a 250 branch local banking institution, achieving a 95% decrease in process errors within a period of 6 months
*In charge with obtaining all bank’s permits and approvals from the Central Bank, including approvals related to expanding operations and to appointment of top executives; Working closely in conjunction with the senior management team to prepare all relevant monthly reports for review by the Central Bank
*Building and maintaining strong working relationships with press and governmental institutions and cost effectively negotiating and securing new contracts with suppliers
Managing the regulatory and relationship management aspects of complex sourcing strategies for all companies attending the “Go-between Show, Paris 2000”
Providing appropriate support and assistance to global companies in sourcing supply chain alternatives within emerging markets
Organising and coordinating 4 International Trade events and providing independent legal opinions regarding business opportunities and requirements across the region of Eastern Europe
Maintaining strong communications with the Ministry of Industry and Commerce, and the Board of Trade to establish 2 joint ventures and 24 long-term business associations