ابريل لي ميراندو

Responsible in team goal of increasing revenues, monthly targets and
team member’s work performance.
Maintain a good level of understanding of the Amadeus CRS, Sabre
CRS and Musafir portal. Ensure flights and hotels bookings, ticket
issuance / reissuance / voiding are processed in line with Standard
Operating Procedures and maintain a consistent, high quality level of
customer service delivery in terms of Business and Maritime Travel.
Ensure excellent customer service is achieved at all times. Calls are
handled efficiently with team members being polite and helpful at all
times, correspondence are written in a professional manner, queries
are dealt with swiftly and positively, complaints are dealt with
speedily with the appropriate remedial action being taken.
Handles UAE Visas, B2C, Retail Sales, Corporate Travel Support.
Creating and Updating Invoices in the ERP System (Enterprise
Resource Planning).
Persistent in participating internal product evaluation exercises and
provide proactive insights to help improve the organization’s services.
Conduct Client business review meetings with Sales and Finance
Team on monthly basis.

Served as point of contact for corporate client’s inquiries related to
ticket prices, no-show charges, and credit card reconciliation on an
adhoc basis.
Booked travel reservations and created associated expense reports
for multiple client accounts.
Determined destination, mode of transportation, travel dates,
financial considerations and accommodations.
Manage ongoing travel needs for multiple executives from various
world-class organizations.

Developed and managed a Corporate and Leisure portfolio of clients
seeking cost effective and in conjunction of business travel policies
(BT) specifically in the areas of flight arrangements, hotel
accommodations, car rentals, train tickets, cruises, resorts, tour
packages, and excursions.
Arrange client approved travel plans through network of reputable
vendors.
Utilized Sabre, proprietary reservation system, Internet, and vendor
websites to research and report on pricing, availability, features,
hotel profiles, resorts, cruise lines, tour itineraries, geographical facts,
sightseeing tours, health issues, weather forecasts, currencies, entry-
requirements, travel advisories, and special events.
Processed electronic Air ticket issuance, ticket exchange, refunds,
hotel and car bookings through Galileo and SABRE System and
ensures that utmost customer service is being rendered to corporate
and walk-in clients.
Contributed to the workplace administratively from new employee
training to billing disputes and collections, authorized competitive
price adjustments, and negotiated exclusive wholesale arrangements
with vendors.
Monitors and sort global distribution system (GDS) queues to
maintain quality control.
Facilitates and seamlessly executes exceptional meetings and events .
Successfully coordinated the “BCD Travel UAE Launching Event”.
Acted as the primary point of contact for all involved vendors.
Directed marketing efforts and facilitated the event in Shangri-La
Hotel Dubai, UAE.
Facilitated the Annual Networking Event of The Netherlands to
converge with the VIP’s and Executives Business Council (NBC) in
Jumeirah Emirates Towers.

Act as the organization’s representative in visiting destinations,
interesting travel routes, places of interest and border crossing in
Thailand, Cambodia, Malaysia & Singapore in order to market and
deliver the company's tailored package tours competently to existing
and target clientele.
Conceptualized tour packages by visiting destinations and suggesting
interesting travel routes, places of interest and border crossing
particularly in Far East Regions.
Accommodates groups of holiday makers at their starting point and
announcing details of travel arrangements and stop-over points.
Accompanying groups travelling by coach, mini-bus, car, boat, train or
plane.
Informing passengers of arrival and departure times at each
destination on the itinerary including ensuring that all members of
the group are back on the coach before departing from each stop.
Writing reports and maintaining records.
Attending tourism events, conferences, workshops, seminars and
exhibitions.

Recognized as a Member of The Philippine Travel and Tourism
Association.
Served as a Team Leader; arranged complex custom travel itineraries
for high profile Korean clients.
Attained and maintained the highest profit sales in holiday tours and
ticketing (specifically in Far East Regions) for several years.
LEI 21 TRAVEL AND TOURISM, PHILIPPINES AND
TODAVIA TRAVEL AND TOURS, PHILIPPINES