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Laura Thomason, Business Relationship Manager

Laura Thomason

Business Relationship Manager·Nissan Europe Information Systems

United Kingdom

Higher diploma, Postgraduate Studies and Extension

Work experience

Total years of experience: 17 years, 6 months

Business Relationship Manager

September 2017 - Present

Nissan Europe Information Systems

September 2017 - Present

UK based European Business Relationship Manager specialising in Demand Management, tasked with leading the creation
of the European project portfolio, circa 4.5m euro within the manufacturing function. My strong customer focus and
ability to quickly build relationships enables me to coach senior business leaders through the process of articulating their
technological needs in order to improve departmental performance and underpin the overall company strategy
- Proactively add value through partnering with business strategists to plan new joint ventures and benchmark against
other Alliance plants to remain competitive whilst maintaining compliance with global direction.
- Critically assess the scope, costs and benefits of business requests, use strategic thinking to identifying opportunities
for further synergies before creating a viable business case detailed in the project portfolio.
- Demonstrate exceptional verbal and written communication whilst carefully managing expectations when presenting
proposals to the global senior management team. Prioritising demand through negotiating with stakeholders is key to
creating a joined up project portfolio delivering maximum impact.
- Work alongside IT to maintain the solution architecture roadmap required to underpin business demand.
- Efficiently plan current and future departmental resource with a target to reduce project delivery cost.
Job role:
Management

Project Manager & Business Analyst

July 2011 - September 2017

July 2011 - September 2017

Responsible for the successful delivery of solutions within the Shopfloor Manufacturing domain, often also taking on the
role of the Business Analyst. General responsibilities are outlined followed by a selection of projects from the portfolio
I've delivered over the past 7 years.
- Follow Waterfall or Agile methodology to produce project deliverables such as status reports, detailed solution
documentation, master timing schedule, resource planning, risk analysis and issue management to guarantee
progress is communicated through all levels of the company. Providing visibility of successes and challenges faced
by the project team results in a transparently view of QCT amongst stakeholders.
- All aspects of finance and capital/operational budget control including estimating and forecasting complex multi-
currency project budgets through to raising purchase orders & goods receipting.
- Supplier selection, management and contract negotiations whilst engaging with both legal and procurement.
- Management of external software development companies, vendors and technical contract resource both on and
off shore alongside facilitating the personal and professional development of direct reports.
- Benchmarking against other Nissan and Renault plants to create regional synergies to support cost reduction in
system delivery whist simplifying the ongoing systems support.
- Service transition management to ensure the project deliverables are supported after Go Live.
Job role:
Information Technology

Project Manager - Workplace Mobility

January 2017 - August 2017

Nissan Motor Manufacturing

Manchester, United Kingdom

January 2017 - August 2017

European Workplace Mobility: Agile • 850k euro • external development team of 5
Project covering multiple sites with the aim of creating a connected mobile workforce. Introduction of a web application
to enable tasks to be completed on the go. Rollout to 800+ users resulted in 1.6m euro annual overtime reduction. Key
responsibilities included liaising with the enterprise architects and IT to create data models required to pioneer the use
of Postgres within the manufacturing domain. Facilitating requirements capture with the product owner through JIRA
user stories then further transformation into functional system design. Agile approach utilised to plan sprints with the
product owner and development team responsible for technical solution delivery.
Company industry:
Manufacturing
Job role:
Information Technology

Project Manager - Production KPI Reporting

January 2015 - January 2017

Nissan Motor Manufacturing

Manchester, United Kingdom

January 2015 - January 2017

Production KPI Reporting: Agile • 550k euro • development team of 4 onshore contractors
Undertook PM and BA role to remove an outdated ASP.NET/Excel reporting solution and replace with a self-service
reporting suite integrated with the global data flow platform. Critical Business Intelligence focused project to aid decision
making through intuitive Tableau visualisations of both Hot and Cold data. Lead a team to progress design into reporting
deliverables including ETL and data warehousing elements. With 1000+ users setting the vision and following a proven
change model was key to success.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Project Manager - End to End Product Traceability

January 2014 - January 2016

Nissan Motor Manufacturing

Manchester, United Kingdom

January 2014 - January 2016

End to End Product Traceability: Waterfall • 460k euro • external vendor
PM & BA UK lead responsible for the introduction of a product warranty solution from a third party software provider.
High profile project mandatory for the UK launch of Infiniti Q30, by ensuring the plant remains compliant with internal
legislation and legal regulations through capturing traceability data from Production PLC's.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Project Manager - Part Selection Refresh Programme

January 2012 - January 2015

Nissan Motor Manufacturing

Manchester, United Kingdom

January 2012 - January 2015

Part Selection Refresh Programme: Waterfall • 975k euro • external vendor
Multi-Phase project to mitigate technical obsolescence of a critical system with 800+ stations across Europe. Extensive
benchmarking to replace electronic components, VB6 code rewrite and removal of unsupported SQL servers followed
by contract negotiation and vendor selection alongside legal & purchasing to identify a team to carry out the rollout.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Project Manager - Line Balancing

January 2011 - January 2012

Nissan Motor Manufacturing

Manchester, United Kingdom

January 2011 - January 2012

Line Balancing: Waterfall • 220k euro • off the shelf solution
To enable multiple model variants to be built on one production line. Responsible for ensuring IT environment are
provisioned, supporting static data entry and managing solution roll out using train the trainer technique.
Additional voluntary CSR role: Member of the Educational Hires team
Created to support recruitment and ongoing care of employees into educational roles (Apprentice, Intern and
Graduate) through Improvement of mentoring and on-boarding activities for new staff across the department.
- Leading a team in organising an annual event to improve engagement with local universities to improve Nissans
engagement with the 5 local universities and support students in the start to their career.
- 2015 Apprentice Program - I introduced a formal programme support structure to ensure the academic program of
learning at college complemented personal development and on the job training
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Part Time - customer sales assistant

January 2007 - January 2009

Barratts

Manchester, United Kingdom

January 2007 - January 2009

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Sunderland University

September 2017

September 2017

Higher diploma, Postgraduate Studies and Extension

United Kingdom

GPA (percentage): 68%

GPA (percentage): 68%

Northumbria University

January 2013

January 2013

Bachelor's degree, Information Technology Management for Business

Sandwich degree with year placement, designed alongside employers through the Tech Partnership in response to skill demand in the industry.

Skills

Leading Change
Expert
Leading Change
Expert
Portfolio Management
Expert
Portfolio Management
Expert
Relationship Manager
Expert
Relationship Manager
Expert
Agile Project Management
Expert
Agile Project Management
Expert
PRINCE2
Expert
PRINCE2
Expert
AGILE
Expert
AGILE
Expert
BENCHMARKING
Expert
BENCHMARKING
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS ANALYSIS
Expert
BUSINESS ANALYSIS
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
COST CONTROL
Expert
COST CONTROL
Expert
DELIVERY
Expert
DELIVERY
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
ESTIMATING
Expert
ESTIMATING
Expert

Languages

English

Expert

French

Intermediate