Laura Toya, Interpreter

Laura Toya

Interpreter

Cosmopolitan Translation

Location
United States
Education
High school or equivalent, Liberal Arts
Experience
20 years, 11 Months

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Work Experience

Total years of experience :20 years, 11 Months

Interpreter at Cosmopolitan Translation
  • United States
  • My current job since October 2015

Provide simultaneous or consecutive telephone, and face-to-face interpretation from
Arabic and or Assyrian into English and vice versa.
· Interpret personal injury, family and compensation depositions from Arabic to
English and vice versa.
· Provide patient/doctor interpretation.
· Follow interpreter ethics and protocols.
· Continuously improve vocabulary and specialized knowledge of subject matter required for clients.

Front Desk Agent at Trump International Hotel and Tower
  • United States
  • May 2019 to February 2020

Greet and extend warmth to the residents.
· Provide prompt and courteous service to residents.
· Consult and assist residents throughout the day.
· Promote and upsell products to residents in accordance with 5-star service standard.

Customer Service at Century 21 Affiliate
  • United States
  • March 2014 to June 2015

Addressed clients concerns and demonstrated knowledge while consistently moving
the customer towards satisfaction.
· Produced information by transcribing, formatting, inputting, editing, retrieving,
copying, and transmitting text, date, and graphics.
· Organized work by reading and routing correspondence; collecting information,
initiating telecommunications.
· Completed requests by greeting customers, in person or on the telephone.
answering or referring inquiries.
· Prepared reports by collecting information.
· Maintained customer confidence and protected operations by keeping information
confidential.

Education

High school or equivalent, Liberal Arts
  • at Oakton Community College
  • September 2021

Bachelor's degree,
  • at Niles North High School
  • May 1997

Bayt Tests

English for Business Skills Test
Score 60%

Specialties & Skills

Insurance
English
Persistent
CUSTOMER RELATIONS
INSURANCE
MEETING FACILITATION
POLICY ANALYSIS
INTERPRETATION
PROTOCOLS
TELEPHONE SKILLS
EDITING
GRAPHICAL USER INTERFACE

Languages

Arabic
Expert
English
Expert