Guest Service Executive
Jumeirah
Total years of experience :10 years, 2 Months
Making sure all arrangements for VIP guests are in order, checking rooms, amenities, key rooms, registration cards, welcome letters, are made in advance and ensuring they are met and escorted to their rooms.
Assist the front office and the concierge with any guest service requirements.
Coordinate guest/visitor arrival or departure at the main entrance to ensure that all the guests are well looked after. Up sell all hotel rooms to help generate hotel revenue
Be familiar with the accounting and cashiering procedures of the rooms division
Act as a sales person of all the hotels properties and products. To assist the manager in maintaining accurate guest history records. To attend and take ownership of special requests made by VIP guests either prior to, during or after their stay to ensure that they are fully satisfied.
Be the link between the butler, club executive lounge, front office, and concierge team to ensure smooth arrival and departure of guests.
Build a good rapport and relationship with all of our members and guests
Deal with customer enquiries in a friendly and efficient manner
Ensure that all financial transactions are completed
Manage the entry and exit system effectively
To actively promote various memberships we have available.
Promote member challenges and initiatives
To ensure Health & Safety procedures are being followed
Able to seek solutions and resolve problems, as and when they arise
Manager on Duty
Manage the training schedules and programmes for the employees making sure that they are all registered and have completed the necessary courses for, pool safety, child care, first aid training, pool monitoring checks and having all the essential documents properly filed.
Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users.
Delivering monthly training
Managing maintenance and repairs
Recruiting and supervising staff, including managing staff rotas.
Carrying out health and safety checks
Handling complaints and incidents, e.g. accidents, emergencies, theft and administering first aid.
Conducting risk assessments on a monthly basis.
Preparing and checking budgets
Cashing-up and keeping stock records;
Purchasing equipment and supplies;
Using advanced management information to improve provision and timetables and cope with fluctuations in demand.
National Extended Diploma in Sports and Exercise Science, 12 different modules taken and achieved the highest grade possible, Distinction stars in all modules (the highest grade possible within the course)
Grading is done by letters a pass rate is from A*-C English Literature, A Physical Education, A* P E short Course, A* Geography, A Religious Studies, A Mathematics, B English, C Double Science, CC German, C Information Technology, C