Sales Support Manager
Undisclosed
Total des années d'expérience :11 years, 7 Mois
Successfully managed and developed a team of sales brokers
Controlling all inbound calls and ensuring these were answered timely and resolved at first contact
Completing all recruitment from start to finish including recruitment in Marketing and Finance
Creating high quality brochures and advertising material
Overseeing social media campaigns and two marketing interns
Preparing job offer letters and contracts for new employees, carrying out interviews and dealing with the PRO to process new visa applications and renewals
Responsible for choosing appropriate marketing platforms to increase lead generation and sales for both new and used yachts whilst developing marketing collateral and completing website updates
Implemented new, streamline sales processes which were also rolled out across partner networks in Europe and other GCC locations
Attending yachts with sales brokers to gain specifications, pictures and condition surveys to assist with the marketing and sale
Managing the CRM system and generating reports to display the conversion rates
To prepare sales materials including creating contracts and documents to take to the notary offices
Controlling the entire sales process and managing the release of funds by the accounts department
Dealing with local authorities to assist clients with registration and deregistration of vessels
General administration and support for the company directors such as booking flights and adding meetings to the diary
Managing 1, 700 arrivals per week over three separate 4 and 5-star hotels whilst providing assistance and ensuring the happiness of the current guests
Completing nine welcome meetings a week, tailoring each speech to the different clientele in three different hotels, sometimes to groups of over 350 people
Constantly exceeding targets for sales and customer service feedback questionnaires, often by double
Controlling departures at the airport, ensuring that 1, 500 passengers in a two hour period were checked in on time and subsequently ensuring that 1, 500 arrived without hindrance and advising allocated coaches for hotel transfers
Dealing with customer complaints and feedback face to face
Immaculate time management for both myself and my team
Strong system and airport procedure knowledge
Assisted customers who had fallen ill or families of those that had passed away whilst overseas
Completing weekly and monthly finance reports for multiple Greek islands ensuring the information was input immaculately and submitted at the appropriate time
Negotiating venues with suppliers, planning event schedules, making sure the event was appropriately staffed, encouraging guest attendance and also ensuring guests enjoyed said events
Completing general administration and dealing with insurance brokers
Exceptional knowledge of insurance brokers and the Financial Services market in Dubai and globally
Building a good relationship when chasing outstanding payments as well as ensuring all invoices were paid timely to ensure we kept, this aspect of my role was extremely backlogged however, I managed to clear this within two weeks
To make predictions of how much the team would spend in the coming months to allow management to submit their budgets
To create rotas, monitoring team absence and being a contact point for any escalations. Whilst dealing with the administration of existing policies
Successfully trained and introduced a new system to my team of 10 and furthermore, the entire office
Covered for management in their absence
Approving holiday request forms and logging these appropriately
Successfully recruiting a wide range of candidates from different backgrounds
To resolve customer complaints that were received by telephone, email and letter ensuring that guidelines set by the Financial Ombudsman Service, Financial Conduct Authority and other regulatory bodies were met
Dealing with complaints for six different insurance types including Life, Income Protection, Car and Motorbike Insurance
Deep investigation and analysis as well as adapting to constant changes in underwriting criteria and maintaining a great relationship with the stakeholders
Reviewing technical issues on the company website and back office systems and resolving these with minimal disruption to the call centre
Successfully trained new members of the call centre team and complaints team who subsequently went on to progress to higher roles in the company
Mentored and coached existing members of the department who were not achieving their quality and other targets to help improve their work which was extremely successful, many of the techniques I used were introduced across other departments such as the ‘Reward and Recognition Scheme’
English Literature and Language - C Geography - D Business Studies - E
Philosophy and Ethics – A* History – A Geography – A Religious Education – A English Literature – B English Language – B Core Science – B Mathematics – C Additional Science – C I.C.T – Pass