SENIOR OPERATIONS ASSOCIATE
Bank of the Philippine Islands
Total years of experience :26 years, 1 Months
To be able to optimized my 19 years banking experience; in the field of Cash Management Operations, Debit and Credit Card Productions, Merchant Sales Operations, ATM/Express Payment System Reconciliations, Bank Statement Productions, Handling of Bank Statement Reports, Supervision of personnel, ATM Loading and Balancing, Accounting/Settlement Reconciliation, ATM Monitoring and Servicing, and Insurance with Variable Unit Linked-Investment.
Supervise delivery of bank statements to BPI clients within the turn-around-time.
•Coordinates with couriers for updates in deliveries.
•Prepares monthly reports for unit’s volume and performance.
•Manage personnel, check attendance and performance for evaluation.
•Interviewed contractual employees and prepares recommendation for their work assignment.
•Conduct meetings with contractual employees for set goals needed to meet deadlines.
•Report to admin over-all performance of the group being handled.
Custodian
•Responsible for the opening and closing of vault.
•Accurate processing of cash request under joint responsibility
•Cross-trains in other cash functions
•Demonstrates a comprehensive understanding of all applicable custody control, procedural, and data/information security as established by the bank, operating circulars and Manual of Operations.
•Ensures turnover is processed according to guidelines.
•Ensures that deposits, cash return and request processed in a timely and efficient manner.
•Interprets, identifies and communicates routine equipment and system problems to the appropriate personnel.
•Maintains and transfers holdings of un-assorted currency to cash processing teams and vault.
•Meets Bank's attendance standards.
•Meets individual production standards for custodians.
•Processes outgoing coin and currency shipments.
•Provides liaison support between the operations and armored carriers
•Receives and maintains accurate inventories of currency, coin, counterfeit, and other valuables
•Receives and verifies coin and currency deposits from Depository Financial Institutions.
•Researches and resolves routine problems and balance discrepancies.
•Understands the basics and successfully operates Bank equipment and automated systems used in the operation.
•Verifies and destroys unfit and contaminated currency according to policy and procedures
•Performs other duties as assigned
Responsible for the preparation of all clients’ document and supplies.
•Picks up and delivers clients’ and branches’ request.
•Verifies, scans, counts, and balances all deposits from pick up.
•Consolidates all verified deposits and returns all cash to the vault.
•Report and call attention of officer for any discrepancy in deposit.
•Communicate with merchant for any adjustment to be made in their transaction.
•Prepare coordination sheet for any adjustment.
•File documents and check all signatures.
Assigned as Shift Supervisor. (Morning, Mid-shift and Night Shift)
•Responsible for downloading and uploading of files coming from all branches nationwide.
•Supervised printing of Bank Statement, Credit Card Statement, Thank you Letter and other statements needed by the bank.
•Prepares needed supplies for printing jobs.
•Accounted all supplies needed for printing.
•Monitor printing jobs if working well.
•Religiously check print-out parameters for consistency.
•Randomly checks all details in printed bank statement.
•Endorses all printed statement to the next Shift Supervisor for checking and delivery.
•Coordinate with suppliers and vendors for technical support needed in case of machine breakdown.
•Report over-all performances daily to Admin Officer.