Lav Kumar

Strategic Secondment to ADNOC Distribution.
•Leading the management of a large and high value asset portfolio, ensuring strategic lease alignment, operational excellence, and maximum commercial performance.
•Overseeing end to end leasing and property operations across ADNOC service stations and key business centres throughout the UAE.
•Driving improvements in occupancy, regulatory compliance, and commercial returns through enhanced tenant satisfaction and long term retention strategies.
•Spearheading complex negotiations for new leases, renewals, and rent reviews, consistently securing optimal commercial outcomes while mitigating long term risk exposure.
•Serving as the primary contact for all tenant related matters, ensuring timely resolution and superior service delivery.
•Maintaining close coordination with Finance, Marketing, and Legal teams to reduce risk, streamline approvals, and strengthen portfolio governance.
•Supporting market research initiatives to deliver actionable insights, define target occupancy levels, and benchmark rental tariffs for sustained asset profitability.
•Managing the tender process for new and existing commercial spaces, ensuring transparent bidding, robust evaluation, and compliance with ADNOC’s governance standards.
•Participating in high impact bid evaluations and delivering strategic recommendations to senior leadership to secure advantageous contractual and financial terms.
•Overseeing the administration of all agreements, optimizing rent collection processes, and enforcing strict compliance with lease obligations to protect asset value and business continuity.
•Cultivating strong partnerships with key tenants and stakeholders, fostering loyalty and stability across the portfolio.
•Supporting the full tenant fit out lifecycle by coordinating documentation across Engineering, HSE, Marketing, and other internal teams to ensure 100% adherence to ADNOC specifications and seamless operational readiness.
•Conducting regular site visits to maintain brand standards, identify underutilized spaces, and develop strategies to maximize space utilization and generate incremental revenue.
•Providing strategic insights and recommendations in executive governance forums, ensuring leasing and property management strategies align with corporate objectives and long term investment goals

• Responsible for the seamless operations of Property Management, Leasing, Tenant Relations,
Project Handover and Maintenance.
• Manage budgets for properties, including forecasting income and expenses.
• Developing and implementing and property management & leasing policies and procedures.
• Maintaining organized and accurate records related to property management, leasing and tenant
information.
• Oversee the end-to-end management of properties and ensuring optimal occupancy rates and
profitability.
• Spearhead tenant acquisition efforts, from advertising and screening to lease negotiations.
• Foster positive tenant relationships by promptly addressing inquiries, concerns, and requests.
• Maintaining up to date financial records, prepare monthly reports, and providing transparent
financial insights to the company management.
• Continuously monitor local real estate market trends, adapting rental rates and property
improvement strategies to maximize revenue.
• Staying informed about relevant laws and regulations, ensuring strict adherence to legal
requirements.
• Ensuring that all the assets is up to company standards and in compliance with local regulations.
• Collaborate with contractors to identify and resolve post-handover defects in a timely manner.
• Recommending and overseeing property improvements and renovations to increase property
value.
• Training, supporting and mentoring team members about department procedures and policies.

• Responsible for organizing, supporting & negotiating real estate transactions on behalf of
company and employees.
• To provide a high-quality estate management service; ensuring outstanding service delivery by
acting as an ambassador for company and point of contact for employees.
• Assessing housing needs & housing conditions & making sure that the best use is made of existing
resources.
• Carrying out regular inspections of vacant properties. Scheduling all repairs & maintenance with
vendors & ensuring the proper care of the property.
• Manage payments of housing deposits, security deposits and other related fees for all locations.
• Negotiating with real estate agencies, property management companies & service providers on
terms & conditions. Drafting and preparing lease agreements in lieu with company compliance.
• Ensuring all processes for lease renewals, termination of leases & agreements is executed
correctly.
• Dealing with breaches of tenancy agreements and initiating legal proceedings when all other
avenues have failed.
• Liaises with Contractors and Facilities Management to ensure all defects in any company
properties are rectified as soon as possible.
• Interacts with local government entities to ensure compliance to all ordinances & regulations.
• Writes maintenance orders & follows up on performance. Establishing SLA for service providers &
vendors.
• Coordinates employees move-in & move-out with property management company.
• Looking after the property & employees, analyze revenue maximization & cost minimization.
• Managing & coordinating Property Operations, Maintenance & Administrative Functions
• Maintaining reports on employee accommodation covering hygiene, safety, security,
maintenance, employee behaviours, occupancy, accounts, budget etc.

• Handling and managing all Property Management & Leasing function
• Developing and implementing leasing and property management policies and procedures.
• Responsible to oversee the overall Property Operations, Maintenance & Leasing Administrative
Functions.
• Providing a high level of control & service to the properties tending to any issues that may arise &
ensuring outstanding service to both tenants and landlords.
• Monitor conditions stipulated in the Lease agreements and ensure timeliness for deliverables and
payments are regularly complied as per company policy.
• Travel to business unit locations to assess real estate requirements & coordinate with 3rd party
real estate service providers.
• Manage the property asset & ensuring all units are in line with relevant authority regulations.
• Responsible for the development & on-going management of lease & real estate data
management.
• Assist business units in preparing operational & capital budgets for real estate related activities.
• Interacts with local government entities to ensure compliance to all ordinances & regulations.
• Reviewing & approving maintenance orders & follows up on performance.
◦ Enforcing lease
agreements and property rules.
• Responding to all escalated tenant inquiries & complaints, and ensuring all pending cases are
resolved swiftly.

• Managed the functional requirements of the leasing & property management for a very large-scale
property development on Saadiyat Island.
• Preparing & signing off the new lease contracts, maintaining lease renewals, early termination,
payment collection, issuance of receipts.
• In charge of receiving complaints from tenants & resolving it together with facilities management
team.
• Maintaining good relationship with prospective customers including attending meetings,
presentations, follow up & assisting in site visits.
• Coordinating & organizing property handover & check in/out requests.
• Maintaining highest occupancy level at all time by ensuring that units are prepared & ready for
occupancy in shortest possible time.
• Responsible for allocation of parking places, issuance of work permits, access cards etc.
• Interacting & managing excellent relationships with 3rd party & hotel operators. Providing ad-hoc
support.
• Ensuring that office & show unit premises are well maintained & ready for viewing.
• Managing all documentation related to leasing & property management activities including Letter
of Intent, heads of terms, lease documents, tenant improvement agreements & all other
documentation.
• Conduct training sessions & coaching to new team members on process, policies & product
knowledge.
• Preparing the defaulters tenant files for legal action.

• Relationship management with key accounts & investors for increasing the level of Customer
understanding & deliverables to effect business growth.
• Extensive involvement in managing client relationships at all levels & being one point of contact.
• Responsible for organizing meetings of high-profile Clients/Investors with Company Management
for understanding clients demands & enhance customer service offerings.
• Conduct training sessions & coaching to new team members on soft skills & product knowledge
for implementing them in their day-to-day operational process.
• Work in close coordination with finance, contracts, legal, compliance & other departments for
determining issues as such to ensure a seamless functioning process.
• Preparing new business proposal, RFI/RFQs, creating responses for new business proposals,
letters, faxes, e-mails, LPOs as per organizational guidelines.
• Identify opportunities resulting into an enhancement to portfolio to yield improved business
results.
• Manage all customers requirement & queries & solve their problems swiftly.
• Responsible for planning, formulating & developing emergency remedial measures.
• Providing effective customer service experience to the clients with communication as the primary
tool.
• Maintaining in-depth understanding of the sub-contractors business, processes & operating
environment.

• Monitored process performance of sales force by organizing training, planning & executing
promotional campaign for reaching deadlines within stipulated time frame.
• Review & analyze customer needs for delivering a product as per their requirements & achieve high
profit volume.
• Accountable for handling inventory management, sales/forecasts documentation,
vendor/supplier administration & compliance of necessary interdepartmental procedures.
• Carried out visual merchandising through presentation in sync with global visibility norms.