Front Office /Administration/HR
Alam Steel
مجموع سنوات الخبرة :12 years, 0 أشهر
Maintain Employee information by entering & updating data
Provide secretarial support by entering, formatting & printing information, organizing work, answering telephone & relaying messages
Provide Clerical & Administrative support to Human Resources Manager
Coordinate, communicate with candidate & schedule interviews
Assist with payroll process
Provide employee handbook & other documents to the newly joined employee
Maintaining HR files & database
Maintaining record related grievances, performance reviews & disciplinary actions
Insurance Renewals,
Co ordinate with PRO for the employee visa renewals
Receive, direct and relay telephone messages and fax messages
Pick up and deliver the mail
Maintain the general filing system and file all correspondence
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide Secretarial Support
Greet&, assist the Visitors
Answer all incoming calls and handle callers enquiries
Redirect calls to the concerned and take messages when required.
Send and receive the courier
➢ Worked as a Customer Service Coordinator in Skycom Bahrain from 19/09/2011 to 19/04/2013.
Main Job Tasks and Responsibilities as a Customer service Coordinator.
➢ Deal directly with customers either by telephone or by face to face
➢ Respond promptly to customer enquiries
➢ Handle and resolve Customer complaints
➢ Provide pricing and delivery information
➢ Keep record of customer interaction and transactions
➢ Communicate and coordinate with other departments
➢ Follow ups on all outbound as well as inbound shipments
➢ Handle incoming mail
➢ Supply request
➢ Pick up registration
➢ Co ordinate with destination
➢ Delivery update
➢ Maintain the filing system
Assist guests at the Front Desk with all related queries and activities.
Handle complaints & requests in a friendly & professional manner focussing on an acceptable outcome
To meet & greet & farewell the guests in friendly & professional manner
Ensure that Front Office Management is kept informed of problems & opportunities
Maintain a professional telephone manner at all times
Exchange foreign currency for guests in house
To be fully aware about all room categories, room rates, packages, promotions
To be able to close ones own cashier after the shift, ensuring correct & proper auditing of all transactions carried out in line.
Monitor the room situation on the current and following day and reserve accordingly to the corporate clients.
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
Ensure that all our customers receive a fast efficient and friendly check in and check out process
Greet &welcome visitors .
Answer all incoming calls and redirect them or keep messages .
Keep front desk tidy and presentable with all necessary materials.
Receive letters, packages etc and distribute them.
Organize and maintain files and records.
Perform inventory of office supplies and order required items.
Prepare outgoing mails.
B.A 2004-05 Mangalore University Distinction
Degree Year University/Board Grade
PUC 2001-02 Department of Pre-University Education First class
SSLC 1999-00 Karnataka Secondary Education Board First class