Lavina Dsouza

 Spearheading the complete Accounting Process, from collecting information, and preparing reports to coordinating with
Auditors
 Summarizing Financial Status by collecting information, preparing, and presenting various Reports for Top Management
 Take clear messages and successfully communicate with consumers, vendors, team members, and management.
 Providing Administrative support for HR Manager, including replying to emails, resolving customer concerns, guiding them,
and providing necessary information
 Ensuring the integrity of Accounting Information by recording, verifying, consolidating, and entering transactions
 Ensuring that accurate claims are filed, reviewing and processing Refund/ Reimbursement
 Taking Monthly Aging Reports and submitting them to the top levels of management for appropriate actions
 Focusing on Bad Debts Customers, discussing payment plans, contacting customers, and sending reminders to ensure timely
payments. Dealing with inquiries and resolving customer issues in an appropriate and professional manner
 Assisting in the preparation of Debt Collection Documents and coordination with the Legal Department on debt collections
 Verifying payments and deposits made through the company account and coordinating with the bank
 Monitoring /Accounts Receivables/Payables, keeping track of accounts to identify and control outstanding
 Providing administrative support to Business Leaders, assisting them in the streamlined running of the institutions
 Maintaining accurate records of customer and financial data that are compliant with corporate requirements
 Facilitating Inter-Office coordination, maintenance of confidential files, distribution of mail and faxes, and follow-up on the same
 Coordinating with cost-effective vendors for the purchase of office equipment, timely delivery, and processing of vendor’s bills.
 Supporting employee engagement & grievance resolution; organizing various reward schemes, celebrations, team building
exercises for enhancing motivation, commitment, and productivity in employees
 Making complete arrangements for annual events, conferences and other functions of the firm

Significant Highlights
• Age Analysis: Generate and maintain age analysis reports to track outstanding receivables
• Providing management with weekly collection reports
• Preparing reports regarding the current status of customer accounts as requested by Collection head
• Following up on client payments by sending statement of accounts on time
• Monitor and collect accounts receivable by contacting clients via telephone and email
• Accounts Reconciliation/ Bank reconciliation
• Generate and send accurate and timely invoices to customers
• Payment plan negotiations / Depositing cheques in the bank according to the due date
• Follow-up on returned cheques
• Issuing receipts to customers for payments received / Providing Invoice allocation details to the Accountant
• Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments.
• Attending the weekly collection meeting
• Replying incoming mail queries