Saeed Anwar

Design and develop website
Design and develop an E-Commerce website
Design and develop Shopify Store, Square space and Wordpress websites.
Maintenance and updating of an existing website
Creating, managing Cpanel web hosting accounts through WHM for web hosting clients
Provide Technical Support for web hosting accounts

 Provide prompt support via tickets or live chat.
 Provide troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
 Setup and deployment of new hosting packages.
 Performing DNS transfers and set up on behalf of customers as well as troubleshooting DNS issues.
 Ensuring customer data is protected.
 Monitoring the health of the entire hosting environment.
 Maintaining a highly available environment to minimize interruption to customers.

 Installation, configuration, troubleshooting, maintenance of Laptops, Desktop, Printers, Scanners, , attendance Machines, CCTV, Sound System and other peripheral hardware’s.
 Website maintenance, membership system & online payment system.
 GYM Management system.

 Installation, configuration, troubleshooting, maintenance of Laptops, Desktop, MAC including Printers, Scanners, Photo Copier, attendance Machines and other peripheral hardware’s.
 Configure and install various network devices and services (e.g., routers, switches, firewalls,
Access points, CCTV cameras, PBX and Central systems)
 Setup and support audio/visual equipment for presentations.
 Removal/disposal of non-functional equipment.
Software
 Install, upgrade, support and troubleshoot Windows 7, 8, 10 and Microsoft Office 2010, 13, 16 as well as attendance software’s and any other authorized desktop applications.
 Backup, Configuring and Troubleshooting Outlook 2010/16 to connect mailbox via POP3, IMAP and Exchange Server.
 Assure that all software on equipment is licensed and keep record of licenses.
 Track license and support contracts to include notification of renewal timeframe to management.
 Attendance machine software configuration and scheduled maintain with the law.
Network
 Monitor network to ensure network functionality and availability to all system users.
 Install, maintain, troubleshoot, LAN/WAN cabled and wireless network infrastructure.
 Support existing/new servers and administer access rights for all users in the office.
Server
 Configuration and troubleshooting the Server system.
 Microsoft Server operating system (MS- 2008/R2/2012)
 Installing, managing, maintaining & configuring DC, DHCP, DNS, Active Directory, Remote Desktop services.
 File and folder Permission for Authenticated Users in servers.
 Group and users creation in Active Directory; creation of OU; group policy.
Security
 Maintain local and server based anti-virus software.
 Inform and train users and management in how to adhere global and local security policies.
 In case of virus infection clean out affected equipment.
 Backup of data using different software.
Web Site & Email Hosting
 Successfully developed three websites in wordpress (CMS) for the company. www.powertower.com.sa, www.alsharifkec.com, www.refitsa.com
 Maintaining web hosting with emails, transferring of website take backup and update the websites regularly.
 Create, manage, reset password for user email for three domains email hosting.
 Managing one domain Google App of 100 users accounts.
ERP Support
 Provides instruction, assistance, and support services to ERP System end-users.
 Applies knowledge of ERP system to resolve concerns or questions reported by ERP system end-users.
 Acts as a liaison between application end-users and technical support.
 Notifies Help Desk of system issues.
Routine Administrative Tasks
 Create and maintain inventory, which may include hardware, software and various items such as laser printer cartridges and peripheral equipment.

 Troubleshoot all desktop level call of the user.
 Installing troubleshooting all type of OS.
 Troubleshooting all type of problems.
 Installing network printers.
 Backup & Configuring Outlook Express, Microsoft outlook
 Install & troubleshoot Domain.
 Crimp & punching network cables & troubleshooting network problem.
 To take backup and restore data.
 Wireless Networking. & Data card Installation.
 Installing, managing, maintaining & configuring various types of services. DC, DHCP, DNS, Active Directory, Remote Desktop.
 Performs work in compliance within specified warranty requirements
 Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
 Received customer calls at the “Service Desk” of the company by phone, fax and email.
 Logging of customer issues into Call Log Tracking system and maintenance of the Logs
 Service & Maintenance of Printronix P5000/7000 Line Matrix Printer.
Also worked as a Backup Engineer at Unisys where I provided support of the following:
 Dell PowerEdge M805, 905 and 910 Blade Servers.
 Dell PowerEdge R730/R730XD, R710, 750 and 1550 Rack Servers.
 Dell Wyse Thin Clients System

 Communication with existing clients.
 Visiting Client’s Offices.
 Proper Sales report send on weekly/monthly basis as required by the manager.
 Participating & follow up of tenders.
 Marketing products and service offering brochures case studies demos and videos.