Club Manager
Curves
Total years of experience :3 years, 9 Months
• designing and promoting activities to meet customer demand and generate revenue;
• advertising and promoting the club or centre to increase usage, which may include commissioning and considering market research;
• recruiting, training and supervising staff, including managing staff rotas;
• carrying out health and safety checks on the equipment and site;
• managing maintenance, insurance, repairs and cleaning;
• maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users;
• prioritising target activities and user groups
• handling complaints and incidents, e.g. accidents and emergencies, theft;
• delivering some fitness training or coaching in sports activities - often a good way of maintaining contact with customers;
• cashing-up and keeping stock records;
• purchasing equipment and supplies;
• using advanced management information to improve provision and timetables and cope with fluctuations in demand;
• writing monthly or weekly reports and preparing cash projections for centre owners or more senior management.
• Provide excellent customer service
• Hire, supervise, motivate and train all members of the facility team
• Continuously seek out opportunities to increase financial results beyond budget expectations.
• Actively develop and administer the monthly operating budget and marketing plan
• Assume responsibility for and supervise all aspects of daily facility operations of this business that may occasionally require response to afterhours issues, directing subordinates or other situations as needed on a 24/7 basis
• Building a Stronger Team
FU with members.
Reduce attrition and defaulters
-Solving problemes
• Provide excellent customer service
• Hire, supervise, motivate and train all members of the facility team
• Continuously seek out opportunities to increase financial results beyond budget expectations.
• Actively develop and administer the monthly operating budget and marketing plan
• Assume responsibility for and supervise all aspects of daily facility operations of this business that may occasionally require response to afterhours issues, directing subordinates or other situations as needed on a 24/7 basis
• Building a Stronger Team