Layal Nader

• Assist with the onboarding of new employees and the offboarding of departing staff, ensuring all documentation is complete, accurate, and systematically tracked.
• Support payroll processing by collecting necessary employee data, updating payroll records, and ensuring all payslips are signed and properly archived.
• Serve as the primary point of contact for employee HR-related inquiries.
• Prepare and process HR-related documents, including employment contracts, letters, reference checks, and insurance requests submitted to the insurance provider.
• Oversee the employee contract and handbook signing process, ensuring compliance with company policies and legal standards.
• Prepare and submit documentation to regulatory entities such as the National Social Security Fund (NSSF), Ministry of Finance, and the bank, ensuring compliance with legal mandates and timely processing of employee benefits and payroll matters.
• Prepare comprehensive reports detailing each employees insurance history.
• Reconcile reports with insurance company invoices, identifying and resolving discrepancies to maintain accurate and consistent records while verifying and validating invoiced amounts.
• Process journal entries and update financial data into the accounting system, ensuring accuracy and consistency.
• Coordinate training sessions for service providers, clarifying the invoicing process and assisting in the correction of invoices and receipts.
• Handle incoming invoices, verify details, and ensure timely payments.
• Track and monitor business expenses, ensuring proper documentation and categorization.
• Assist in gathering documentation and records for external audits.
• Maintain organized financial records and documentation, both physical and digital, ensuring confidentiality.
• Handle and track petty cash transactions, ensuring proper reconciliation.
• Prepare payment orders and ensure timely, accurate processing of payments.

• Monitor company websites daily to enhance performance, achieve goals, improve user experience, boost sales, provide customer service, and foster brand loyalty.
• Manage the product database and update content, and prices to be published across the companys websites and with the sales team.
• Collaborate with inventory management to execute stock replenishment.
• Thoroughly review website information with meticulous attention to detail and promptly coordinating with the web development team to address any identified errors and implementing appropriate solutions to mitigate any resulting inconvenience.
• Follow up with the delivery company to resolve any issue that may arise during the delivery process.
• Invoice purchase orders from the sales team and provide sales representatives with gift invoices based on their monthly sales figures.
• Provide customer support during website visits, actively engaging visitors by promoting promotions, and addressing purchase-related inquiries and complaints to ensure a seamless experience.
• Support the Marketing department in creating content for campaigns and offers.
• Supervise adjustments to prices when required and handle product returns.
• Prepare payment vouchers related to trade suppliers, to the monthly team incentives, and to petty cash transactions.
• Update the annual leave template for the team and communicate it to management and HR.
• Keep an updated record of office supplies and order them when needed.

• Serve visitors and gym members by greeting and welcoming them.
• Ensure that the fitness area remains clean and organized.
• Assist members with their queries and provide information concerning gym policies, trainings, and classes.
• Enroll new members and collect payments.
• Checking in members and verifying memberships.
• Keep office and gym supply inventories fully stocked.
• Ensure the safety and security of visitors, members, and staff.

• Aid callers in locating contact information and direct them to the desired extensions or departments.
• Deliver company information clearly, minimizing hold times and ensuring efficient call handling.
• Relay messages accurately to intended recipients, including contact details and the purpose of the call.

• Guide customers in selecting cakes, pastries, cookies, and pies tailored to their preferences.
• Process customer orders and handle payments accurately.
• Collaborate with clients to customize cakes for special events.
• Ensure cleanliness and proper organization of pastry materials.

• Deliver customer service by troubleshooting and resolving technical inquiries related to software, applications, and device setup.
• Highlight current discounts, special offers, and delivery options to enhance customer engagement.
• Provide after-sales support, acting as a liaison between clients and the technical team to address issues.
• Manage returns, exchanges, complaints, and other purchase-related customer service requests.
• Conduct outbound phone calls to gather customer feedback through surveys.
• Inform customers about the features of new products, emphasizing how they meet their specific needs.