Layla Bouramdan

Handle inbound phone calls from Nespresso consumers, addressing product, order, and account inquiries in a B2C environment.

Resolve customer issues efficiently within service-level targets, maintaining high standards of quality and customer satisfaction.

Accurately document call interactions and escalate complex cases to the appropriate teams, ensuring consistent and timely follow-up.

Served as a key liaison for the Student Relations Office, supporting the entire School of Social Sciences, Arts and Humanities - including all enrolled students, faculty, and the Dean's office.
Coordinated communication and logistics for school-wide events, workshops, and academic programs reaching the full student body.