ليا عبده

- Handling diverse communication channels, including phone calls, emails, and WhatsApp, to address incoming inquiries and requests
- Identifying prospective clients and NGOs through various marketing channels, social media platforms
- Engaging with customers to understand their needs, offering quotations, and managing ongoing relationships
- Responding and applying to tenders and requests for quotations with accuracy and attention to details
- Following-up on offers and tenders
- Requesting necessary documents from NGOs and corporates, ensuring their validity
- Preparing corporates, NGOs and individual vehicle lease agreements
- Coordinating and conducting B2B meetings, including virtual Zoom sessions
- Providing detailed information and after-sales support to customers
- Explaining rental terms, payment processes, and accident procedures
- Managing customer complaints, collaborating with the operations department for 24/7 resolution of accidents and issues
- Conducting monthly invoicing, overseeing collections and reconciling statements
- Verifying VAT exemption status for NGOs and determining the percentage of exemption to invoice accurately
- 24/7 customer assistance

- Managing inbound communications through calls, emails, WhatsApp, and chat applications
- Overseeing car reservations and providing customers with tailored quotations
- Ensuring the validity of all required documents and requesting any necessary updates before proceeding with the booking
- Offering comprehensive information and after-sales support, explaining rental processes, payment details, and accident procedures
- Addressing customer complaints, collaborating with the operations department to find solutions for both complaints and accidents
- 24/7 customer assistance

- Maintaining and updating databases
- Managing office supplies inventory, including monitoring expiration dates and replenishing items.
- Organizing a confidential filing system
- Updating office policies as required
- Providing customer assistance via phone calls and orders.
- Handling distribution and storage of correspondence
- Preparing reports and presentation for business development
- Overseeing incoming and outgoing cross shipments and clearance
- Customers assistance (phone calls, orders ….)
- Distribute and store correspondence (letters, emails and packages….)
- Invoicing
- Inform drivers and arrange deliveries as per customer needs

- Verifying invoices for discrepancies in price, quantity, and items against purchase orders.
- Input accurate invoice data and returns into the software.
- Generating new items along with determining profit percentages for each.
- Adjusting selling prices based on audit findings of existing quantities.
- Resolving information discrepancies and gathering additional details for incomplete documents.
- Managing supplier payment records and invoice tracking.
- Coordinate the return of damaged or expired goods to suppliers.
- Stock keeping and inventory transfers

- Managing all phone calls on the 24/24 hotline
- Handling cars reservations and customer payments.
- Coordinating reservations across three branches while checking the availability
- Processing all payments
- Managing quotations for corporate clients.
- Providing information to customers on rental, payment, and accident procedures.
- Assessing cars for potential sale or purchase
- Monitoring insurance, maintenance, and legal documentation for vehicles.
- Managing customers’ complaints and accidents along with coordinating with insurance and garages.
- Preparing daily cash report
- Organizing and maintaining files for cars and clients.
- Performing administrative duties and provide training to new employees.

- Ensuring the efficient operation of garage personnel.
- After-sales customers follow up
- Contributing toward policy development
- Managing and monitoring employee performance, including quality control for repaired cars to determine monthly bonuses.
- Handling customer inquiries in-person, over the phone, or through correspondence.
- Presenting information clearly to customers
- Additional Temporary Duties: Front Desk duties, Handling cars’ maintenance reservations, Replacing Service advisors, Replacing the accountant of the service department.