Customer Service Representative (In-Voice)
ROYCE FASHION LLC
Total years of experience :5 years, 9 Months
Monitor and respond promptly and professionally to incoming customer inquiries by telephone; call or WhatsApp or Facebook, or by email. Maintain an updated knowledge of the organization's products, services, and customer service policies. Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits. Offer solutions based on clients needs and capabilities. Update client records. Document customer interactions when necessary, compiling documents and forwarding information to interested parties. Participate in training opportunities provided by the organization. Raise commercial invoice and payment receipts. Encoding and confirming the price and orders of customers. Promoting company products and services via social media platforms - Facebook.