Claims Officer
Libano-Suisse
مجموع سنوات الخبرة :10 years, 11 أشهر
Set Experts, insured, broker, repair shop, suppliers & third parties payments.
* Carry out claim investigations to determine liability, causation and exposure share.
* Handle litigation cases transferred from Customer care section.
* Drive down the cost of claims whilst delivering a high standard of customer service.
* Review outstanding claims and maintain department records.
* Receive, talk & maintain good relation with the unsatisfied claimants
* Handle and resolve customer complaints to reach and maintain agreed service level.
* Account Manager for Lawyer Syndicate, Kia & Toyota motors
* Review all major deliverables to ensure quality standards and client expectations are met.
* Enhance the image of the company towards the claimants and customers in order to optimize the sales.
* Ensure that client issues are dealt within an efficient manner.
Followed up on claims according to policies and procedures in effect
* Handled indemnity cost settlements with the concerned parties
* Prepared relevant activity reports to Bodily Injury Department
* Reviewed and Validated required documentation such as claims and hospitals invoices
* Coordinated with Unit Managers and Accidents Experts to adequately process accidents
* Sold various types of insurance policies to individuals
Cross Departmental Training, Bogofinance s.a.l, Dora, Lebanon
Branch Rotational Training, Byblos Bank s.a.l, Zouk Mosbeh, Lebanon
Awarded scholarship for outstanding academic performance Sociology & Economics Lebanese Baccalaureate, Anotnine Sisters School, Lebanon 1994-2009