Assistant Store Manager
M. H. Alshaya Co. WLL
Total years of experience :9 years, 6 Months
- Assists in managing daily operations of a store and comply with all company regulations and procedures.
- Provides and maintains excellent customer service at all times and highest customer satisfaction.
- Ensure stock loss targets are achieved through maximum focus on shrinkage issues, through adherence and efficiency of shipment processed and by raising team awareness through focused stock loss training sessions.
- Maintains all visual equipments and graphics are fully utilized to produce the highest possible standards of visual impact.
- Ensure store enacts and is fully compliant with all the required administrative procedures according to company policies and procedures.
- Advises the Brand Team on out of stock departments/lines, and slow sellers to follow-up the proper allocation of stocks through stores.
- Maintains highest possible standards of in-store visual impact.
- Support and assist the Store Manager and the whole team in achieving the business goals and objectives.
- Prepares and provides weekly report and send feedback directly to the Brand Team and Area/Operations Manager accordingly.
- Managing the staff performance appraisal and staff vacation through online.
- Motivate the staff to achieve daily, weekly, monthly and quarterly sales goals. Delegate tasks to team members.
- Develop staff through briefing, coaching, and maintain a high level of spirit within the team.
- Attend and contribute to the regular line management and team meetings in developing the overall performance of the store.
- I was liaising with clients in all areas of sales.
- Understanding that client interaction is vital, I provided a highly personalized approach.
- Meeting set sales target.
- Stocking, replenishing and cleaning sales area.
- Assisting with product selection.
- Processing payments of various kinds.
- Offering advice to customers.
- Dealing with customer complaints.
- Utilizing specialist product knowledge.
- Monitoring and updating sales display areas.
- Performed other duties as assigned by the immediate superior such as preparing and typing sales report and other administrative functions.
- Provided and maintained excellent customer service at all times, ensuring all target sales by promoting and selling products, and provided total customer satisfaction.
- Performed merchandising work and arranging all the collection by tracking and sorting the stocks by their sizes & styles for easy access and processing payment of various kind.
- Handled customer complaints.
- Responsible for keeping the area neat and clean at all times.
- Project a professional company image through in-person and phone interaction.
- Perform distinct administrative support to the Public Sector Department.
- Deal with the public and customers in person and on the phone; provides answers to routine inquiries and / or refers to the team.
- Maintains a diary for all meetings, schedules, trips, etc. for the Department Managers.
- Arranges travel, hotel and car hire bookings for management business trip and guests.
- Maintains a comprehensive filing system.
- Perform other ad hoc tasks and undertake specific projects as instructed by Management.
-Coordinate and maintain records and receives and dispatch shipments/mails accordingly and monitoring office supplies within the department
Achievements/Extracurricular Activities: 2002 - 2003 PRO of National University Supreme Student Council(NUSSC). July 2005 Employee of the Month (Garden Furniture Store)