ليا Espinosa

• Provide high-level, direct administrative and secretarial support to C
direct administrative and secretarial support to C-level executives to optimize daily operations and
level executives to optimize daily operations and
scheduling.
• Deliver strategic HR support and cross
Deliver strategic HR support and cross-border coordination for corporate operations across Dubai and the Kingdom of Saudi
border coordination for corporate operations across Dubai and the Kingdom of Saudi
Arabia (KSA).
• Liaise closely with the IT, Procurement, and Logistics teams to streamline resource allocation, equipment tracking, and
closely with the IT, Procurement, and Logistics teams to streamline resource allocation, equipment tracking, and
vendor communications.
• Manage office petty cash funds and generate accurate financial and expense reports for senior management approval.
Manage office petty cash funds and generate accurate financial and expense reports for senior management approval.
• Oversee comprehensive day-to-day administrative functions to maintain a productive and efficient corporate environment.
day administrative functions to maintain a productive and efficient corporate environment.

• Managed end-to-end recruitment, from candidate sourcing through onboarding for new hires.
end recruitment, from candidate sourcing through onboarding for new hires.
• Handled employee compensation, benefits administration, and annual performance reviews.
Handled employee compensation, benefits administration, and annual performance reviews.
• Maintained accurate and compliant personnel records, both digital and physical.
Maintained accurate and compliant personnel records, both digital and physical.
• Supported positive employee relations by addressing workplace concerns and organizing professional development
Supported positive employee relations by addressing workplace concerns and organizing professional development
sessions.
• Drafted and rolled out updated HR policies and
Drafted and rolled out updated HR policies and standard operating procedures (SOPs).

• Managed recruitment and onboarding processes for new employees.
• Administered compensation, benefits, and employee performance reviews.
• Maintained compliant and up-to-date employee records.
• Supported employee relations by resolving conflicts and facilitating training sessions.
• Implemented and communicated company HR policies and procedures.

Managed Dubai Office
Dealing with government entities (compliance, AML, ESR, etc)
Handled email request & other administrative task
Leading & completing special projects assigned
Visiting customer

• Managed Dubai office facilities, corporate event pla
Managed Dubai office facilities, corporate event planning, and workplace safety operations.
• Handled employee visa processing, local labor compliance, front desk administration, and HR onboarding.
Handled employee visa processing, local labor compliance, front desk administration, and HR onboarding.
• Supervised third-party facility maintenance contractors to ensure smooth day
party facility maintenance contractors to ensure smooth day-to-day operations.
• Selected to travel to UK Headquarters to support alignment on international operations and cross
cted to travel to UK Headquarters to support alignment on international operations and cross-
projects -regional coordination

• Partnered with corporate clients, including Poke & Co, Lubplus Lubricant & Grease, and Pomegranate Institute, to
provide outsourced recruitment, candidate vetting, and visa processing services.
• Designed and delivered corporate training sessions based on each clients needs.
• Coordinated sales activities, prepared quotations, and managed client relations across multiple accounts.
• Handled inquiries across multiple channels, including phone, email, and in-person, and resolved escalated customer
disputes.

• Handled office administration, HR support, and basic accounting, including petty cash reconciliation, for the Dubai
regional office in the printing and packaging machinery industry.
• Prepared quotations, processed customer orders, and worked closely with sales and technical teams to manage orders
from start to finish.
• Coordinated shipping, customs documentation, and delivery tracking to keep orders on schedule across the Middle East
and Pakistan.
• Acted as the main point of contact for clients and internal teams, providing customer service and technical support
coordination.
• Traveled to Tunis and Lausanne to attend company events, meetings, and training sessions.
• Tracked administrative performance and helped train junior support staff to improve day-to-day efficiency.

• Managed customer service, sales, and logistics across projects.
• Coordinated between Italian suppliers and Dubai customers.
• Prepared market reports and followed up on orders and payments.
• Liaised with international teams and logistics companies.

• Prepared cost estimates for contracts and materials.
• Coordinated workforce scheduling and material procurement.
• Negotiated with international suppliers and managed payments.
• Supported top management and quality teams.

Monitored and updated accounts for the schedule of invoice and advised
collection of payment
Delivered pro-active customer service, customer retention & sales support to
new & existing customer
Provided support to the CS team on investigating complaints, concerning
prices or service in connection with the product or service offered
Assigned work to CS team, while performing other tasks of CS
Updated project progress on Project Tracker on a regular basis so that status
of projects can be reported real time
Gave consistent, high quality, pro-active customer service and post-sales
support to new and existing customers
Executed day-to-day IT/Communications operating environment and
techniques utilizing available tools & customer applications
Played a key role in expediting resolution of escalated service issues &
investigating to resolve IT/Communications support issues
Developed reports &analyzed alarms when on duty for Dubai Development
Board (DDB)
Managed day-to-day operation and provided GCC (Global Command Control
Center) services as per the contractual Service Level Agreement