Leandro Tan

• Provided remote and on-site technical support via email,
phone, and live support channels. users
AV, hardware, and software issues. system setup,
configuration, and software installation.
• Installed and configured new hardware and software
according to system requirements and user needs. support
teams to resolve complex technical issues.
• Contributed to continuous improvement by identifying
recurring issues and recommending corrective actions.

providing critical operational support, troubleshooting, and system
enhancements for infrastructure.

• Computer system and
hardware
troubleshooting
• Application support and
software upgrades
• Network troubleshooting
(basic LAN
connectivity)
• Documentation
◦ Installed, operated, and maintained a wide range of
professional AV systems, including video walls, projectors,
displays, encoders/decoders, control systems, and audio
equipment.
◦ Provided end-to-end AV support for meeting rooms, control
management and
technical documentation
• Fiber optic installation,
splicing, and termination
(FTTH)
• Telecom OSP
maintenance and
commissioning
• Fiber distribution
cabinets, closures, and
termination boxes
• fiber testing and fault
isolation using OTDR
rooms, and operational areas to ensure reliable and
uninterrupted system performance.
◦ Planned, configured, and deployed AV setups for projects,
events, and new facilities, consistently meeting tight
deadlines.
◦ Diagnosed and resolved hardware, software, and signal-flow
issues efficiently, minimizing downtime in mission-critical
environments.
◦ Performed preventive maintenance, system testing, and
performance checks to reduce recurring faults.
◦ Coordinated with vendors and suppliers for spare parts,
repairs, and RMA processing, ensuring fast issue
resolution.
◦ Managed logistics, delivery, and deployment of AV
equipment across multiple locations and zones.
◦ Supported users during live operations and critical meetings,
ensuring smooth execution and quick issue recovery.

Supervised the installation, termination, and repair of fiber optic and copper
telecom equipment in accordance with Saudi telecom standards.
Conducted field support and maintenance activities to ensure the optimal
performance and reliability of telecom infrastructure.
Collaborated with team members to plan and execute installation projects,
ensuring compliance with project specifications and timelines.
Conducted site surveys and assessments to identify potential issues and
recommend solutions for network optimization.
Provided technical expertise and support to field technicians, troubleshooting
complex issues and ensuring quality workmanship.
Maintained accurate records of equipment installations, repairs, and
maintenance activities for documentation and reporting purposes.

• Conducted fiber splicing, termination, and troubleshooting
to ensure signal quality and network reliability.
• Coordinated with project teams to complete work according
to STC standards and timelines.
• Ensured compliance with safety and quality requirements
during field operations.

• Maintained, repaired, and monitored CCTV, access
control, and communication systems to ensure operational
security.
• Conducted routine maintenance, inspections, and
troubleshooting to minimize service interruptions.
• Provided technical support to staff and end-users, including
system configuration and software installation.
• Managed Microsoft Windows environments, including OS
installation, updates, and system maintenance.
• Assisted with basic networking tasks such as router, switch,
and wireless access point configuration.
• Collaborated with team members to implement security
procedures and protect sensitive systems.
• Supported online casino operations by ensuring reliable and
secure communication systems.

• Installed FTTH backbone and access network infrastructure.
• Performed fiber splicing, testing, and commissioning for
residential and commercial deployments.
• Prepared and installed fiber closures, terminal boxes, and
distribution cabinets.
• Conducted basic troubleshooting and signal testing to
ensure network performance.
• Supported project handover activities and documentation.

• Performed maintenance and basic troubleshooting of
powder-coating robotic machines used for Epson Printers
• Assisted in preventive maintenance activities to ensure
machine reliability and production continuity.
• Followed safety procedures and maintenance schedules to
reduce equipment downtime.