Operations Executive
YouGotaGift.com
مجموع سنوات الخبرة :7 years, 8 أشهر
• Worked closely with clients such as Aramex, Dnata,
DMG Events, Maersk, Noor bank, HSBC and
handled accounts of over 100+ corporate clients
• Creating accounts for corporate clients and giving
end-to-end information on services available
• Handled client correspondence and tracked
records to foster office efficiency.
• Maintained client files with sales contracts, records
of client interactions, client notes, and other
information.
• Collaborated with the finance department to ensure
invoicing accuracy for all applicable products,
services, software, and logistics.
• Handled complaints, provided appropriate
solutions and alternatives within the appropriate time
frames, and followed up to ensure resolution.
• Built client relationships by responding to inquiries,
identifying and assessing clients' needs, resolving
problems, and following up with potential and existing clients to ensure satisfaction.
• Provided outstanding customer service by quickly
and professionally handling issues.
• Supported operations by communicating with
customers, filing documents and managing data.
*Handle all enquiries i.e. email, phone and online enquiries and transfer as required
*Monitor enrolment numbers to ensure minimum numbers are met and take
corrective action as required
*Obtain course feedback and end of course evaluations and take necessary actions if
required
*Communicate with the concerned Learner Success Specialist or Learner
Success Team leader/Office Manager in relation to any changes made to
Training Courses schedules.
*Handle and resolve customer complaints with support from the Learner
Success Team leader/Office Manager
*Set up the yearly Training Course calendar for the assigned products, i.e.
languages, IT Training Courses, etc.
*Maintain the Training Courses calendar and weekly report of Training Courses starting and completing
on a subject and carrying out a special report on the same
in publications like Khaleej Times and Dar Al Khaleej.
• Selling advertising space to brands across industries in these reports
to generate revenue for the organization.
• Working out and providing innovative options to clients to bring
them maximum mileage.
• Doing the overall coordination with client and publication till the
final execution of each project.
• Giving various options to clients to advertise in terms of general subjects,
brand report, country report, special magazines etc.
• Bringing new clients and maintaining the relations with existing clients.
6. 2016 - 09.2017 NOTION PRESS BOOK PUBLISHING
Executive- Client Services (Publishing Consultant)
• Contacting potential authors who are interested in publishing their work
• Collecting book samples for approval
• Educating all customers about our services and packages and helping them
by clearing all doubts and queries
• Remain updated with the latest information on the products and hone
their promotional techniques to make sales.
• Follow up with previous clients and inform them about new services or
offers available
• Maintain a log of daily calls and samples and set a target for the next day
• Complete targets within the given timeframe
• Filing signed agreements in orderly format
• Sending hourly reports via email to the Manager and CEO about team’s
performance
• Contacting potential authors who are interested in publishing their work
• Collecting book samples for approval
• Educating all customers about our services and packages and helping them
by clearing all doubts and queries
• Remain updated with the latest information on the products and hone
their promotional techniques to make sales.
• Follow up with previous clients and inform them about new services or
offers available
• Maintain a log of daily calls and samples and set a target for the next day
• Complete targets within the given timeframe
• Filing signed agreements in orderly format
• Sending hourly reports via email to the Manager and CEO about team’s
performance
courses: Higher Secondary Passed the AIHSSLC Board Examination