Leela D'Souza

 Adecco Middle East is the leading manpower agency and staffing agency in Dubai.
Hired as IT Service Manager and contracted to work for Hitachi Energy in Dubai, United Arab Emirates.
 Job is mostly of a remote nature with global interactions over the companies Teams Calls / Meetings

 Part of Cluster Core Team to implement harmonized common business processes, enabled by a scalable and flexible state-of-the-art ERP-solution across Hitachi Energy.
 Manage the data migration on the cluster level for a set of countries (currently working on South Africa, Egypt, Saudi Arabia, and the United Arab Emirates).
 Ensure that all data validations (Preload & Post load) are done as per the project timeline.
 Ensures the preparation of the Cut Over / Dress Rehearsal Plan with all Country specific ramp-down / ramp-up activities to ensure a smooth business transition into Reiwa.
 Key contact person for cluster during execution of Cut Over / Dress Rehearsal activities during Go-Live
 (Reiwa is the program to build the new enterprise resource planning (ERP) solution for Hitachi Energy).

 Implemented the ABB Authorized Value Provider Program (AVP) in the Gulf Region by tailoring global guidelines to local regulations. While doing so:
o Introduced the first HVAC AVP in the world.
o Introduced the first AVP in variable frequency drives in Middle East and Africa Region
o Introduced the first AVP in low voltage motors in the India Middle East and Africa region
o Authorized the first partner for couplings in the mechanical power transmission products in Gulf Region
o Empowered partners with the adequate training suitable for a Technical Distributor, System Integrator or a Service Provider in both drives and in motors.
 Hosted the first Gulf Region Partner conference and assisted partners for the region to get awarded at global conference in Sorrento, Italy.
 Drove strategic partnership by effective business planning with the partner
 Ensured that the due diligence activity in the selection of partners was completed.

 Conducted induction programs and trained personnel in Gulf Region on Company guidelines and processes related to the division Discrete Automation and Motion.
 Developed and implemented business processes throughout the supply chain.
 Oversaw data analysis and provided recommendations which achieved customer visit reporting.
 Developed, rolled out and trained personnel on the use of a Visit Database to capture sales and customer feedback on market segment, application and projects which opened up niche areas of improvements.
 Team lead of the customer complaint resolution process (CCRP) to ensure customer satisfaction
 Managed customer relations to achieve the objective of improving and maintaining high customer satisfaction scores, based on Net Promoter Score (NPS)
 Led the country team in the roll out of CRM module in SAP ECC 6.0
 Partnered with the Information System (IS) team to set up a database that handled stock replacements and replenishment.
 Liaised with the IS team and rolled out a database to handle customer enquiries, track status and flow of information between internal sales and front end sales teams.

 Responsible for base and large orders.
o Executed the first biggest order for the Automation Products Division which included drives, motors, transformers and gas insulated switchgear.
o Accompanied Customers to factory acceptance tests and factory visits in Europe.
o Oversaw procurement and supplier management in the division.
 Country lead in the implementation of new ERP system (SAP 4.7) in the PS module for project systems
o Successfully rolled out and trained personnel
 Country SOX (Sarbanes Oxley Act) Testing Manager
o Set up policies and routines to effectively test internal controls over financial reporting as per SOX
o Tested the effectiveness of B Template for Purchasing and F template for Finance.
o In later years also tested the Q template for Information Systems module.
 Implemented together with the Country Legal Counsel the General Conditions of Contracts for sale of products.
 Introduced smooth order handling tools to manage procurement with internal ABB companies.
o cScot (component scot) and later OMS (order management systems), Parts online and cBOL.

 Reviewed data analysis and provided recommendations to achieve effective credit control techniques
o Set up the Country Credit Control Policy
 Ensured complete collection of all bad debts and receivables and increased cash flow.
o Reduced overdues, Y2002 collections = 140.5 million dirhams versus Y2004 = 241.6 million dirhams
o Improved DSO: Dec’01 = 74, Dec’02 = 69, Dec’03 = 66, Dec’04 = 58.
o Cleared customer outstanding of over 4 years without legal fees or hiring any consultant
 Submitted reports for Board Meetings

Represented the Business Unit Metering Factories of Argentina, Brazil, USA, UK and Romania as the Engineer to the Marketing Director of the Middle East and North Africa operations.
 Co-ordinated closely between the 25 countries in the region for the preparation and follow up of technical and commercial proposals for the 5 factories.
 Conducted conferences with the government department like FEWA and also with Internal ABB companies

 Played key role in preparing Pre-Qualification Documentation that resulted in ABB products getting into government specifications and key Customers specifications.
o Organized in house road show meetings with prospective customers
 Handled a special project for the company to recover the losses caused due to high level of inventory, caused by material bought for a project and not used, therefore obsolete stock.
o Conducted an internal audit for the project.
o Quoted, sold, order handled, delivered and maintained status of the material
 Did the project management liaising with Customer, Accounts, Stores and Management
o Some highlights below:
 19 different suppliers material in WIP Stock taking exercise in Oct'99 and Dec'00
 Confirmed reduction in material cost by over 60%.
 Sold more than 2 million dirhams value of material from WIP (initial value 3.2 million dirhams, final value 0.9 million dirhams).
 Sold material to local and external ABB and to third party customers.
 Brought down stock level count by over 75%.
 Total number of orders: 184

 Streamlined the order handling procedures for building / industry / water & sewerage projects and improved profits in the projects
 Set out procedures for handling Customer Complaints and used them as opportunities for improvements
 Obtained better prices by choosing alternate suppliers and obtaining discounts from ABB / non ABB suppliers.
o Helped the Sales team in securing orders at close to Customer required price levels.
 Reduced overtime costs (180K) to half the targeted value (~90K)

 Managed the complete internal support for the sales team which included:
o Estimation and design, techno-commercial offer preparation and assistance to order finalization.
 Trained customers and the internal Team on Low Voltage Switchgear products
 Prepared Pre-qualification documents for LV Switchgear
 Assisted in the entry of ABB into Qatar market
 Prepared and organized a Market Survey for the division.

Managed the complete internal support for the sales team which included:
o Estimation and design, techno-commercial offer preparation and assistance to order finalization.
 Trained customers and the internal Team on Low Voltage Switchgear products
 Prepared Pre-qualification documents for LV Switchgear
 Assisted in the entry of ABB into Qatar market
 Prepared and organized a Market Survey for the division.

 Quoted for tenders, followed up, secured orders and handled the orders
o Interpreted drawings and provided bill of quantity for smooth estimation
o Prepared specifications of electrical low voltage switchgear systems to ensure field service engineers were well equipped with right drawings and data for commissioning activity.
o Coordinated assembly in production workshop, installation and maintenance projects for engineering team to complete per customer requirements.
o Assisted in engineering projects where there were complex motor control centers and switchgear.
 Obtained Diploma as Product Specialist in Control components from ABB Sweden
 Promoted in 8 months to the position of Manager to start a new Tendering Department.
 Member of the Human Resource Committee
 Organized company family events as a member of the Cultural Committee.

 Studied single line diagrams and prepared quotations for the supply of ABB control and relay panels at various substations in different states in India
o Attended All India Tender Openings and secured orders
 Identified order milestones and monitored them from order receipt to close of sale and payment collection.
 Utilized time based management and total quality management to coordinate closely with customer, inter- department and regional / branch offices and thus to adhere to delivery commitments