Senior Service Advisor
Arabian Agencies Company W.L.L. (Part of Alfardan Group) - Scania, Terex & John Deere
Total years of experience :7 years, 9 Months
* Monitored daily work in progress and after-sales sales.
* Managed and overseen the service center’s workflow and scheduling.
* Attended to customer’s complaints received via email, phone or walk-in.
* Monitored technician’s Key Performance Indicator (KPI).
* Compiled proposal documents for tender, coordinated response information,
prepared and submitted the final documents.
*Assisting spare parts counter with customer inquiries, delivery & invoicing.
*Coordinating with Warranty officer for parts and service claims.
* Carried out other required tasks.
* Received customers, prepared service estimates and scheduled appointments.
* Upheld communication with technicians about updates, status of repairs and possible alternatives to expensive work.
* Analyzed job orders and prepared invoices for services completed.
* Performed other duties as requested.
* Maintained inventory of workshop’s consumable items, tools and equipments.
* Ensured technician’s tools and parts required for the job is prepared prior to scheduled appointment.
* Prepared and delivered the requested spare parts.
* Assisted the warehouse-in-charge in maintaining the spare parts inventory.
* Received consignments and arrange into its designated location.
* Bin location maintenance