Leigh Bradshaw

Chosen as one of the highest performing First/Business class crew at Etihad Airways to be seconded at Presidential Flight.

- Providing exceptional service and the highest level of safety standards on all flights.

- Being available and ready for duty at short notice. Working on a continuous standby basis and being contactable at all times.

- Adhering to VIP protocol and exercising discretion at all time.

- Protecting the security and confidentiality of our passengers.

- Assisting in the purchases of in-flight cabin service amenities ensuring it is as per VIPs’ preference and assigned budget.

- Taking responsibility of receiving and checking catering for the flight.

- Food presentation, plating.

- Decorating the cabin pre-flight and setting up the cabin for service.

- Managing multiple priorities under time constraints.

- Providing practical solutions quickly to meet customers’ needs.

- Creating a positive and motivating atmosphere amongst the team to ensure a warm and hospitable environment for the guests.

First and Business class trained and member of the Corporate Promotions Team.

- Delivering first class service to our guests’ onboard ensuring safety is priority.

- Representing Etihad at corporate events, liaising with VIPs and showcasing Etihad’s latest products and services.

- Taking responsibility to update myself with latest cabin and safety bulletins.

- Participating in pre-flight crew briefings. Making suggestions for team goals and ways to demonstrate company values.

- Being familiar with all onboard products, and having confidence to make suggestions and recommendations to our guests while dining.

- Working effectively as a team to provide a consistent and refined service to our guests, especially those travelling as a couple.

- Working within a diverse, multicultural team. Delegating duties as a galley operator to enhance productivity and coaching junior crew.

- Implementing resourceful procedures on board to reduce company costs and benefit the environment.

- Dealing with First Aid issues solely, using on board medical equipment confidently.

After the first three months of working at Bar Non I was recognised for my hard work and a salary increase was awarded.

- Working in a very busy environment serving drinking, memorising beverage selections and making cocktails.

- Table service.

- Cash handling and operating till systems.

- Building rapport with frequent customers by remembering their beverage preference.

- Responsible for the cleanliness and presentation of bar.

the short time I worked here I made a suggestion to improve a working system which was chosen by the board and implemented across the region.

- Dealing with a wide variety of customers, face to face and over the telephone.

- Conducting job seekers interviews.

- Supporting successful job search by highlighting suitable vacancies based on customer preference, experience and location.

- Using computer systems to accurately capture personal information and process claims.

- Making an active contribution to team meetings and team targets.

- Designing socks, slippers and accessories for ladies, men and children.
- Managing my own clients and design briefs. Liaising with buyers, merchandisers and factories abroad.
- Working within strict deadlines.
- CAD using Adobe Photoshop, Illustrator and Texdesign.
- Trend research, producing informative mood boards to present to the rest of the design team and clients.