Analyst
Abu Dhabi Islamic Bank
مجموع سنوات الخبرة :8 years, 7 أشهر
Portfolio management and documentation for Non-Bank Financial Institutions (NBFI) such as insurance agencies, Brokerage firms, Hedge Funds, MSBs, Investment banks, etc.
Client Interaction in the form of relationship servicing and issue escalation
Meeting and on-boarding potential clients and communication through phone or e-mail
Defining weekly, monthly and annual targets for the team
Presenting existing and new information regarding ADIB products and services offered by the banks global transactions and products team
Supervise the sales and customer service personnel in following up with the clients requests and service updates
Attend to and resolve client queries and complaints on a regular basis all throughout working hours and beyond
Created credit approvals on ALGO and followed up the approval hierarchy
Created contracts and supervised their transition through other ADIB departments and provided amendments that suit the two parties.
Wrote briefing notes on international clients using market research and Moody’s application
Conducted RCSA testing on samples of NBFIs and finalized the results based on concerned relationship managers feedback
Facility Maintenance Unit;
Raised local purchase orders required by engineers and project managers for FM related works across ADIB Branches in UAE as per Engineers recommendations and Global Head's approval.
Raised local purchase orders related to Facility Maintenance works.
Processed FM related invoices, salaries, and purchase orders verified by the Engineers.
Processed expense claims for Project Managers and engineers
Coordinated with Transguard Group team to provide and followed up on matters related to quotes from different suppliers, invoices for work completed and payments to vendors.
Arranged meetings with Vendor Management team to implement new system (SAP Ariba) in place of Oracle Al Madar, used to create purchase requisitions and maintenance tickets.
Global Head of Real Estate Management (GHREM) Office and Headquarter Building;
Reported office related complaints to Facility Maintenance( FM) help desk on a regular basis
Compiled Headquarter movement, financial report and layout records
Completed site visits prior to departmental move to new headquarters and reported FM concerns
Coordinated with internal departments to oversee the shifting of archived files of the new Headquarter building into headquarter documentation room
Organized a register and arranged archive boxes in central Headquarters documentation room
Arranged for and implemented a CCTV camera to be placed in front of the Headquarters Logistics room for added security measures
Travel Desk;
Provided back-up duties for travel desk supervisor and arranged for domestic and international trips, departmental trainings, and conference venues.
Leasing Unit;
Processed expense claims for leasing officer in Dubai and Northern Emirates
Coordinated with security team and landlords to renew tenancy contracts and trade licences for Dubai & Northern Emirates branches.
Updated and tracked tenancy contracts and trade licenses for Dubai & Northern Emirates branches.
Created Arabic and English police permission letters, NOC, and official letters for ADIB UAE branches in case any maintenance works needs to done off-hours given prior internal approval.
Assorted and distributed incoming mail to areas and staff within the organization as well as dispatching outgoing mail.
Constructing business letters, reports and office memos using word processing programs.
Attended telephonic inquires from customers and international third parties.
Welcomed visitors and assisted other staff within the organiation with their day-to-day tasks adn activities.
Filed important documents and confidential folders.
Handled and arranged interviews.
Undertook urgent departmental activities such as payroll and CV screening.
Abu Dhabi Islamic Bank, Al Murabaa Branch 2013, Intern (Finance, Customer Service, and Operations)
Gathered chosen candidates and volunteers.
Provided subjects with samples.
In consequence performed a survey in which sampling test results are collected.
TEDx AlAin 2012, Volunteer Helper at the Oasis Living Magazine Stand
Paris Gallery August 2012, Part-time promoter for Ralph Lauren Group
TEDx Al Ain 2011, Volunteer
HIGHSCHOOLS Abu Dhabi Grammar School (Canada) 2008 Abu Dhabi, UAE
Vaughan Road Academy