Customer Service Representative Job
WELLS FARGO Bank LLC
Total years of experience :6 years, 9 Months
• Discussing the financial requirements of, and providing financial advice to clients.
• Assisting with their credit cards accounts.
• Counseling customers on banking products and services.
• Assessing and reviewing financial circumstances.
• Cross-sell products and services.
• Approach and sign on new customers.
• Collaborate with other professionals to ensure high quality customer service.
• Authorizing and evaluating overdrafts.
• Promoting the bank's services.
• Handle customer complaints and solve problems.
I started as an agent and being promoted as a support and the promoted for a managerial position doing admin works for the campaign. Supporting agents on their career growth and coaching them to achieve what they wanna achieve professional. Doing HR interviews as well for future joiners.I've been a consistent performing agent and employee and been awarded multiple times during my stay with them.