Business Development Manager
East Wing Tourism & Travel LLC
Total years of experience :14 years, 8 Months
Responsible for International Sales, Marketing & Business Development activities.
Developing, Implementing, Monitoring & Controlling of Sales/Action plans, Marketing strategies,
Financial statement, Fund flow statements, Annual budgets, Business Development, Human
Resources strategies, Change & Control Management.
Conduct research to develop existing market share & new potential markets.
Manage contracts related to product development & policies related to the organization.
Management of the Brand, Client database and Corporate Communications.
Product positioning in potential segments of the markets which offer maximum revenue.
Managing new clients as well as the existing customers through various loyalty programs, tailor
made client presentations and negotiations.
To appoint corporate companies & build credit policies for evaluation & credit control.
To practice revenue optimization & implement pricing strategies with suppliers.
Plan, Monitor and Control Company’s fund flow statements.
Oversee barter marketing agreements & other marketing practices with various companies,
Hotels, Airlines, PR & Media.
Oversee the corporate communication planning & implementation, publishing & printing of
newsletters, brochures, corporate profiles & other corporate marketing material.
Analyzing digital data & Strategic Customer Relationship Management (SCRM).
Taking Care of Inbound, Groups, Outbound and MICE Activities of the company.
Tracking season by season of revenue generation by liaising with Local & European Markets.
Technically Assisting Chairman & Managing Director for all Business Activities.
Active participation in national & international tourism events and exhibitions.
To identify market trends, gaps and niches.
To develop strategic business development plans and B2B/B2C sales strategies.
Achievements
Introduced New business concept developed and implemented Courier Mobile app “Wing.AE”,
which opened a new stream of business and recognized as one of the innovative concept in UAE for
2016-17
Developed and implemented a new MIS system resulting in a 30% increase in overall sales.
Introduced Outbound, Groups & MICE activities within the company which increased sales.
Worked and secured the IATA Affiliation for the company.
Initiated the Online and Mobile Hotel Booking System Project for In house and corporate customers
along with the new website for Leisure and MICE which resulted in increase in traffic.
Successfully introduced Customer Loyalty Programs.
Responsible of Marketing, Sales & Operations department of Abu Dhabi and Al Ain branch.
Responsible for UAE Sales, Marketing, Financial & Business Development activities.
Brand Management, Corporate Communication program & Client database management.
Identifying trendsetter ideas by researching industry and related events, publications, and
announcements.
Locating or proposing potential business deals by contacting potential partners.
Closing new business deals by coordinating requirements, developing and negotiating contracts.
Brand Marketing to meet & conclude barter marketing agreements & other marketing practices
with Marketing companies, Hotels, Airlines, PR & Media companies.
Corporate communication planning & Implementing, publishing & printing of newsletters,
brochures, corporate profiles & other corporate marketing material.
Developing Appraisal program to perform team appraisals & achieve objectives.
Work with marketing staff to ensure that prerequisites are fulfilled within a timely manner.
Manage contracts related to product development & policies related to the organization.
Management of the Brand, Client database and Corporate Communications.
Achievements
Exceeded sales targets by over $25K.
Covered the Cost of Website by advertisements from suppliers.
Covered cost and made 25 % profit on all printing Media advertisements with Suppliers/Airlines advertisements.
Successfully liaised with prominent banks to promote and increase sales through promotions.
Successfully liaised with Airlines & Tourism Boards on Destination Promotion increasing profit sales by 20%.
Successfully introduced Customer Loyalty Programs.
Successfully represented the company in International Events and Exhibitions.
Planning market strategy for new markets and destinations.
Preparing marketing and sales plan and forecast budget for the year
Participating in the main international tourism events and exhibitions
To liaise with our overseas partners to ensure problems that they have are resolved.
Ensure quotations for all booking request are sent out according to the process approved by the management.
Making agreements with overseas tour operators in co ordination with sales and marketing department.
Produce the annual department budget in coordination with the GGM.
Responsible for both Groups department and MICE .
Overlooking day to day operations of the Group and FIT departments
Coordinate with Logistics accounts and Operations departments.
Responsible for German, Italian, European Markets
Achievements
Consistently achieved the annual revenue target set by the management. Increased the turnover by 20%.
Joined as Asst Manager Inbound RAK Branch in a year promoted as Asst Manager Inbound for the Net Group Dubai.
Established good working relationships with customers/clients.
Developed and implemented client service program, which expanded small-to-medium client base 35%
Developed new quality standards for better quality performance and reliability.
Working closely with the management in planning and implementing business rules.
Utilizing the reproduction method during planning & designing stage to develop a preliminary assessment of development system.
Reviewing all possible changes which can be implemented in business process and analyzing same to determine its practicability and effectiveness.
Consistently heading towards enhancing quality service through streamlining processes and confirming more potential benefits resulting to high level of client satisfaction.
Providing leadership and direction to the team; delegating their duties and monitoring them as well to facilitate smooth processing of daily operations.
Updating customers with relevant information during number booking campaigns.
Professionally addressing to the escalated customer complaints from Call Centre.
Active involvement in billing and collections TECOM.
Constant liaison with the network team for issues related to connectivity service, roaming issues, inter-operator connectivity and server issues.
Achievements
Attained the highest targets for du Telecom through various marketing strategies.
Attained 98% Customers complaint resolution consequently for 12 months.
Recipient of Best Customer Care Award for 8 months in Du Telecom.
Recipient of Best Employee Award for 2007 in Du Telecom.
Being recognized by the management to get trained in all departments Billing & Collection, HR, Sales, Customer Care and Training
Worked closely with end-users to determine customer requirements.
Directed and effectively resolved the escalated customer complaints (Retention).
Coordinated with international clients regarding various process related issues.
Organized and conducted training for the Team Agents.
Telemarketing of Credit Cards, Wireless Telephone and other Fee Based Services.
Call Quality Monitoring and providing feedback to the agents, regarding customer handling skills, objection handling skills, accents and soft skills.
Underwent a month’s training in US Accent and Cross-Culture Training with special
Achievements
Recipient of Best Quality Performance Award for 2 months in Allsec Technologies Ltd.
Scored 100% in training and accent test with 0% mother tongue influence, Hence Promoted as Training Coordinator.
Improvements in customer service and customer satisfaction scores
Top industry rankings for quality of customer service organization, Contributions to sales growth
Directed customer care & sales activities within different zones such as Salem, Dharmapuri, Krishnagiri, Hosur and Mettur. Also managed retention activities for 4 towns.
Conducted training on products & services for the customer care & sales team in order to improve zonal sales, promote value added service and heighten service level.
Handled corporate customers of the zone for all their end to end issues.
Coordinated with service centers for handset issues of the following brands: LG, Nokia, Motorola and Samsung.
Performed a thorough review on the customer care activities of the department.
Oversaw back office operations; generated daily/monthly reports for management review.
Ascertained personalized services through new initiatives.
Achievements
Promoted as Customer care Executive to Zonal Co ordinator in a span of 12 months due to extraordinary performance.
In charge of Retention of customers for the whole cluster, through which retained more than 67% customer from disconnecting the service consequently more than 8 months.
Accepted gratitude from company clients and cluster heads for maintaining good and consistent quality in Reliance Infocomm Ltd.
Due to consistent performance been made as in charge for 5 district Web stores
Ensured that VIP guests received specialized services for business retention and loyalty
Assist with check-ins / check-outs of clients
Plan and conduct group and function rundown meetings
To handle complaints and feedback of guests
Training the fresher’s & industrial trainees about front office activities.
Coordinate and supervise all activities for guests
Liaise with other departments and outside contractors to ensure excellent service delivery.
Participate in hotel visits and site inspections when required.
Assist Front office Manager on all activities
Provide feedback from Guests to Front Office Manager for action.
International Business
Business Administration
Project : Development of Tourism and Travel
GPA : 88 % Awards : -Received Best Student Award for the year 2001-2002. -Best Project Award for the year 2001-2002 “Recycled Fashionable in Interior Decoration” -2nd yrs University first in front office. Internship : Undergone 6 Months Industrial Training in Hotel Marriott,Goa,India