Administrative Assistant
Gensler
Total years of experience :6 years, 7 Months
Answer and direct phone calls
• Organize and schedule meetings and appointments
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
Provide general administrative assistance covering activities in the Tri- State Area (New Jersey, New York and Connecticut)
• Managing the day-to-day admin operations of the office
• Organizing and maintaining files and records
• Planning and scheduling meetings, appointments, and interviews
• Managing projects and conducting research as requested
• Preparing and editing correspondence, reports, and presentations
• Making travel and guest arrangements
• Providing quality customer service and follow up
• Worked closely with the executive team to organize schedules, facilities and agendas for corporate meetings.
• Coordinated meetings for the General Manager.
• Compiled financial, staffing and various other reports for management.
• Planned trips for the GM, including flights, lodging, transportation and social activities.
• Conducted Analysis and recommended suitable solutions to real time performance issues
• Evaluated quality of customer service delivery based on periodic reports regularly
• Handled In-bound calls and provided One- call resolution to problems reported
• Assisted in training inductions “New Employee Program”
• VIP accounts/ Customer Service Management
• Attained 97% Customer Service satisfaction through demonstrating a high level of highly effective query response and problem resolution strategies
• Achieved the “Best call Center Representative” award 3 years in a row
Honors: • Memberships • Sigma Beta Delta • Membership/Role: Honors • Member since: August 2011