Sales Associate
M.H. Alshaya. Co.
مجموع سنوات الخبرة :11 years, 7 أشهر
• Welcome customers by greeting; and offer them assistance
• Recommend merchandise based on the individual requirements
• Advise customers on care and utilization of merchandise
• Advise clients on any service or product they need information and help on
• Explain the advantage and use of merchandise to customers
• Answer customers’ questions satisfactorily
• Demonstrate live how merchandise works
• Advice customers on suitable goods to purchase
• Assist customers in making selection from the diverse range of products available
• Build customer confidence by offering them suggestions and opinions
• Managed large amounts of incoming calls
• Generated sales leads
• Identified and assessed customers’ needs to achieve satisfaction
• Built sustainable relationships of trust through open and interactive communication
• Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
• Kept records of customer interactions, processed customer accounts and filed documents
• Followed communication procedures, guidelines and policies
• Made flight reservations for customers as well as booked hotels
• Picked customers from the airport and escorted them to their respective hotels and ensured their itinerary for their safari was ready
• Managed and supervised a team of customer services representatives.
• Trained and coached team members to deliver a high standard of customer service.
• Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
• Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adhere to company policy
• Developed new filing and organizational practices, saving the company over $2000 per year in contracted labor expenses
• Maintained outmost discretion when dealing with sensitive topics
• Managed travel and expense reports for department team members
Kenya Certificate of Secondary Education