Property Supervisor
Better Homes
Total years of experience :24 years, 10 Months
Multisite Portfolio in Dubai Marina / Tenant Relation / Profitable Negotiation
Highlights of Expertise
Customer Relation Business Development
Building and Apartment Maintenance Contract and Lease Negotiation
Vendor Service Management RERA Regulation
Purpose of the Job
Work with property management team to minimize expenditures, maximize revenues and adhere to budgeted cost parameters.
Work with staff and accounting department to ensure all rent is collected as due and that all revenue data is posted correctly in Master Key and payments are done on time to the landlord.
Coordinate with management team to administer renewal program and works to maximize tenant renewals.
Completes, as necessary, all required paperwork for all liability, workers’ compensation and property insurance claims. Oversees tenant and vendor insurance program
Coordinate with Property manager and maintenance team to insure that suites, common areas and grounds are maintained according to property objective.
Work closely with RERA regulation and update management, Tenant and Landlord on the regulation related to Policy and procedures.
Responsible for Signing of renewal tenancy contracts, maintenance contract, and approving invoices and payment to contractors.
Solely responsible for entire Dubai Marina apartments handled by Better Homes.
Involve in obtaining external legal quotation for courts and rent committee Matters.
Dealing with early termination of the Contract (Break Lease)
Responsible to market the vacant properties throughout the marketing network, when the property is ready for leasing through our data base.
Manage activities of Client Relation Executives thus ensuring customer and Sales service is in compliance with the company‘s mission.
providing help and advice to customers using organization’s products and services by
Communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers' problems, which are complex or long-standing problems that have been passed on by customer service assistants.
Handling customer complaints or any major incidents, such as a payment issue or a customer dissatisfaction on service.
Keeping accurate records of discussions or correspondence with customers on company software.
Analysing statistics and data to determine the level of customer service organization is providing.
producing written information for customers, often involving use of computer packages/software;
Writing reports analyzing the customer service that organization provides.
Visiting customers to provide a one-to-one service.
Developing feedback or complaints procedures for customers to use.
Developing customer service procedures, policies and standards for the organization and department.
Meeting with other managers to discuss possible improvements to customer service;
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service;
Learning about your organization’s products or services and keeping up to date with changes.
Manage activities of Client Relation Executives thus ensuring customer and Sales service is in compliance with the company‘s mission.
Review, develop and communicate the CRM Strategy, team member’s objectives and performance measures.
Setting property industry leading standards for quality to ensure Customer Service and company Sales profitability.
Managed all legal issues related to customer in coordination with legal department and finding solution and avoiding the issues to escalate into litigation simultaneously involved with Sales Recovery in moving clients from unfinished projects to ongoing and finished projects in maximizing companies profit retention. (Strategy involved from Global Recession)
Overlooking the entire Lease Management Scheme for Damac projects in Dubai.
Preparing Handover procedures for completed projects in coordination with Handover and facility management Team.
Monitor and report on monthly performance, initiating remedial action where required, to ensure the achievements of the priority projects, company targets and agreed KPI’s.
Understanding department processing properties and assigning tasks accordingly.
Managing various processes helping the management to take corrective actions in improving the service provided.
Monitor customer enquires including allocation /tracing payment, Changing of Contact Details Joint Buyers addition/deletion, project progress update handover, installment details etc.
Assisted in setting up Service Levels (SLA’s) for the processes.
Training provided to new recruits.
Conducting client based surveys and sales agents based surveys.
Publishing reports on a daily, monthly and quarterly based on client interactions.
Attend daily Sales briefing to discuss sales activity and provide feedback on market conditions.
Prepare and attend the weekly revenue meeting to discuss optional and tentative groups business.
Carry out regular entertainment for existing and potential clients.
Conduct site inspections of all Hotel & Resort facilities to potential clients, familiarization groups, and agents.
Submits new Sales Leads obtained to the Associate Director of Business Development, so that the group can be carefully analyzed and directive can be taken.
Achieve monthly sales objectives and product related targets.
Maximize Revenue generation for all respective group areas.
Work closely with the Ass. Director of Sales - MICE of the Hotel for any feedback and ensures smooth Hotel operations.
Responsible for ensuring that all guests needs and requirements are met, and are continual source of information, help and assistance to all guest.
Manage floor with complete alertness to guest request and need in order to exceed guest expectation.
Handle guest check-in and checkout.
Ensure guest feedback is taken and fed in the system so that desired services are given on their repeat visits.
Involve decision-making and guests complain handling.
Prepare reports for EXCOM meeting like the Courtesy Call, Return Guest History. Guest Feedback Reports.
Follow up with reservation regarding discrepancies in the suite rate and the correspondence with the travel agent.
Co-ordinate with finance department with regards to billing related issues.
Building a rapport with the In-house guest on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
Ensuring that all guest arrival and departure procedures are completed as defined in the Butler service SOP Manual.
Abiding by all hotel and company policies and procedures and adhering to all hotel health and safety policies.
Supporting and assisting the Senior Management.
Ensuring that all suites are maintained and serviced as required.
Provide training to the new staff recruited in accordance with the Standards.
Preparing training courses associated with the department.
To prepare weekly roaster for 70 staff.
Ensure smooth operation of the private bar with no discrepancy.
Handling guest check-in on the executive floor and escorting them to the rooms, explaining them of the facilities of the room and the hotel.
Regular updating of the room availability status.
Calculate occupancy figures of the Privilege Club (Executive Club).
Blocking and allotting of rooms for V.I.P guests keeping in mind their preferences.
1999: Bachelors degree in Hotel Management (Full time) from Christ College of Hotel Management Bangalore University India. (Completed six month internship as a part of the curriculum on Industrial Training at the Oberoi’s Bangalore 1994: Pre-University from Adrash College Bangalore University India 1992: Certificate (I.C.S.E.) from St. Germain’s European High School Bangalore