Department Coordinator
Nico International
Total years of experience :16 years, 9 Months
- HR administration: Data management (passports, Labour cards etc); Coordination of staff leave (dates, forms, air tickets); Attendance records reporting for payroll
- Working with Job Managers to ensure all job processes are followed including opening of job cards, monitor progress of jobs; ensuring all essential paperwork is produced, distributed and filed
- Assistance with the production and distribution of all job reports;
- Coordinating vessel movements and logistics with external parties
- Maintenance of documentation in job files for audit and finance purposes
- Preparation of job related correspondence as required
- Preparation of requests for supplies - office and job related purchases
- General administrative and clerical support including reception cover
- Ad-hoc tasks as requested
- HR administration including assisting with Visa documentation, travel requirements and accommodation
- Assisting with travel arrangements for senior management - Flights, Hotels and Ground arrangements
- Responsibility for purchasing of office stationery supplies and pantry items: Sourcing suppliers, evaluating quotes, raising LPOs and following order through to delivery; Ensuring that invoices are paid
- Facilities Management: assistance with all processes to ensure that all offices, retail locations and staff accommodation are serviceable at all times
- Fleet Management: Coordination of vehicle logs; purchase of Salik; assistance with insurance and maintenance requirements
- First point of contact for personal visitors and telephone enquiries
- Administration of Courier requirements including reconciliation of invoices
- Meetings administration including booking rooms, sending requests for attendance and ensuring all resources available
- Working within a call centre environment to assist clients with their insurance needs, offering solutions to suit their needs and telesales offer
- Dealing with queries including irate customers. Providing them with reassurance that their issues are being addressed
- Appointed Team Supervisor deputizing for Team Leader - Assigning tasks to team members and assiting them to meet agreed targets
- Maintenance of staff attendance and leave records
- Conducting staff performance appraisal
- Evaluation of team call handling procedures from a quality perspective, including coaching and mentoring sessions
- Preparation of team motivational activities including team/individual challenges, games and team building events.
- Preparation of powerpoint presentations to recognize achievements (team and individual), birthdays or company announcements
- General correspondence for team