Barista
Bateel International
Total years of experience :13 years, 9 Months
• Acting as a Bateel brand ambassador inside and outside of work.
• Greets all customers with fast, friendly personalized service and develops a rapport with our customers by learning their names, favourite drinks and food items.
• Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service.
• Handle guest orders; preparing drinks beverages as per Bateel standards and making modifications as per guest’s requests.
• Adheres to cash handling and register policies; accurately inputs orders in the Café till system and will assist in cashiering and billing.
• Performs all set ups, mise en place, daily checklists and organises the bar ensuring coffee machinery equipment is functioning and calibrated before and after operation of each shift.
• Adhering to all other service standards and procedures (Manuals/SOP, HACCP.
• Answer telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Educate the customers on the superior quality of Company products and services.
• Reports all customer complaints to manager on duty.
• Assists in the distribution of weekly order from supplier and maintains a clean and organized storage room.
• Greets all customers with fast, friendly personalized service and develops a rapport with our customers by learning their names, favourite drinks and food items.
• Preparing hot and cold beverages according to the standards of Thrill Zone.
• Supervision of the of the play areas to ensure that customer is playing safely and adhering to the ‘Rules of Play’, to include programs, activities and party events, explaining these to customers as required.
• Operating the computerized booking in system, recording customers booking details as they enter the soft play area, creating memberships and ensuring security of the area by only allowing access to those customers that have booked in.
• Responsibility for cash handling, operating the cash register and following the finance procedures as required.
• Ensuring customers are made aware of a daily activity and any future events taking place.
• Monitoring usage levels to ensure they are within levels set and assist customers, adults and children, needing support.
• Undertake health and safety inspections as per the processes and procedures, reporting any faults to the Manager on duty.
• Collect and process payments from the customer including cash, voucher credit and debit cards.
• Operating espresso machines depending on the level of automation.
• Creating foaming milk juice or milk based drinks.
• Prepare or serve hot or cold beverages such as coffee espresso drinks blended coffees, or teas and other various beverages.
• Provide superior customer service.
• Responsible for brewing coffee and coffee urns, drip or vacuum coffee tea makers.
• Provide customers with product details such as, coffee blend or preparation descriptions.
• Check customers to ensure that they are enjoying their meals and take action to correct any problem.
• Describe menu items to customers or suggest products that might appeal them.
• Operating the POS and handling cash flow, petty cash and sales report at the end of the shift.
• Replenishing supplies all around the coffee shop.
• Develop enthusiastically satisfied customers all of the time and contributes to store profitability.
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
• Cleaning and maintenance of coffee and espresso machines and cleaning the coffee shop itself.
• Communicate to the guest and provide assistance with their queries.
• Preparing the Bar and Restaurant for daily operation.
• Excellent knowledge of in mixing, garnering and serving drinks.
• Check customer identification and confirm it meets legal drinking age.
• Restock and replenish bar inventory and supplies.
• Prepare alcohol or non- alcohol beverage.
• Ensures all foods are served at the highest standards.
• Receiving the liquor items from the store keeper.
• Monitoring the FIFO skills wine and beer with the help of store keeper.
• Inform the best selling menu to customers and take down orders serve the food exactly as requested and record the price that the guests ordered in the guest check and courteously handle the bill to the customers.
• Comply with all food and beverage regulations.
• Stay guest focused and nurture an excellent guest experience.
• A passionate customer service professional who consistently delivers high standards of service.
• Positive attitude and excellent communication skills.
• Front Counter Customer Service.
• Always embodying a positive attitude, a friendly face, great energy, and an uncompromising commitment to excellence.
• Receive and disburse money in establishment.
• Usually involves use of electronic scanners, cash registers, and other related equipment.
• Often involved in processing credit or debit card transactions and validating checks.
• Maintaining a neat and organized check out area.
• Complies to prescribed bagging SOP's
• Work with Bagger to ensure balance tally of number of purchased of items vs. tape receipt.
• Ensure bagging supplies are used properly and efficiently.
• Return misplaced merchandise at checkout counters as per SOP on returning misplaced merchandise.
• Ensures swift and responsive customer assistance.
• Assigned as in-charge to check and maintain the high quality standard of all raw and finished products at all times.
• Do responsible in preparing daily sales report and other administration job.
• Doing daily inventory of frozen items and weekly monitoring the usage of dry items.
• When not too busy and during lean hours we always making it a point to do deep cleaning and proper organization of the Dining area station like re-filling and re-stocking of running out condiments.
• In-charge in taking orders, from the food counters fast and well-organized.
• Do responsible in operating cash register, P.O.S. Machine.
• Monitoring kitchen equipment’s from time to time and ensures its working conditions.
• Assisting the marketing coordinator in implementing in store activities such as birthday parties.
• Making suggestive selling like add-ons and special promotions to increase sales.
• Administered my co- crew for work efficiency.
• Ensure that our guests receive prompt, friendly and personalized service.
• Providing excellent service at all time.
• In charge in ordering, receiving of goods in the supermarket and pricing updates.
• Responsible on updating the items details, and encoding.
• Display all items as per supermarket standard with proper signage and shelf edge.
• Do responsibly carrying out day to day activities such as merchandising and refiling of stocks on display throughout the department.
• Maintaining an optimal goods inventory, correct storage and issue of goods.
• Monitors competitors’ activities and report to the Sales Supervisor.
• Ensures that proper level of stock is maintained in each store.
• Helping with Promotions and advertising campaigns with the proper signage installation in the store.
• Checked product delivery and make purchase order, documents bad orders.
• Monitored all products and ensures products are efficient for buying.
• Ensured that FIFO is implemented and ensures timely stock replenishment.
• Acceptance and close control of all incoming goods in respect of volume and quantity.
• Responsible for performing the following tasks to the highest standard.