Leonardo Silva

• Manager of global IT teams, SRE, DevOps and Architects across multiple geographies within
IBM, delivering large-scale digital transformation initiatives to ensure system reliability,
scalability, inciden/problem/change during and after deployment.
• Led multiple software development initiatives for IBM hybrid cloud systems, working closely
with senior leadership to define, prioritize, and execute projects within scope and timeline.
• Managed interdependencies across teams to ensure successful delivery.
• Acted as Scrum Master for a global, cross-functional team, facilitating Agile ceremonies and
driving process improvements, resulting in a 30% improvement in sprint delivery speed and
increased team collaboration.
• Delivered project updates and key data to executives, ensuring informed decision-making and
strategic alignment across business units.
• Familiar with system architecture concepts, such as APIs, microservices, databases, and
hybrid cloud infrastructure (IBM).
• Experienced with SDLC and Agile methodology.
• Directed teams in Brazil, India, Hungary, and the USA, fostering collaboration and driving
successful implementations.
• Define the product vision and roadmap in alignment with business goals and customer needs.
• Define and track key performance indicators (KPIs) to measure product success.

• Global Leader - Led key automation projects at IBM, a Fortune 500 company, driving operational efficiency and
improving processes by 80%.

• Cross-Functional Leadership: Build and lead cross-functional teams to enhance collaboration between product
management, cost saving, market share, App modernization and IT Ops enhancement.

• Strategic Partnerships: Working directly with C-Level, forming strategic alliances that enhance automation product
offerings and expand distribution channels for digital transformation and automations.

• Agile Transformation: I led the adoption of Agile methodologies within the product team to improve development
speed and flexibility resulting in a gain of 95% of project time execution.

• Customer-Centric Innovations: I led the effort to help customer transition to remote work during the pandemic,
managing network expansions, guiding them through purchasing, and overseeing delivery, pre-configuration, and
activation—even with data centers closed.

• Improved Incident Response: Established a streamlined incident management process & stand by coverage,
reducing response and resolution times by 80%.

• User Satisfaction Increase: Conducted user feedback sessions and implemented changes based on insights,
resulting in a 6% increase in user satisfaction ratings, from 92% to 98% NPS rate.