Leonardo Silva

• Head of global teams (SRE, DevOps, Architects) across the Americas, India, and Europe.
• Actively involved in major incident response to ensure proper communication, escalation, staffing,
and cover any gaps.
• Led strategic customer engagements, ensuring seamless onboarding and adoption of hybrid
cloud solutions while aligning technical delivery with customer business outcomes.
• Align technical teams with business goals to ensure value-driven service delivery.
• Collaborate with the technical teams to build Epics, Stories, and Tasks in order to mature and
improve our customers data platform. Delegate to and coach Architects and Engineers and
ensure successful and timely delivery of these Epics.
• Serve as liaison between technical and executive stakeholders; deliver executive briefings and
KPIs.
• Maintain proper staffing levels and properly balance delivery between Brazil, Hungary, US and
India team members to ensure successful and continuous delivery.
• Partnered with Product and Sales teams to tailor SaaS offerings to customer goals, improving
satisfaction and enabling upsell conversations through demonstrated ROI.
• Owned customer success planning and health tracking, contributing to renewal and expansion
strategy by identifying key success metrics and business value opportunities.
• Develop strong relationships with sponsors and stakeholders, keep them informed of progress
and expected outcomes, host leadership discussions, and explore and identify new opportunities
to bring value to our customers.
• Understands the evolving AI capabilities in the industry, including their applications and how to
leverage them effectively to help clients increase revenue, improve customer experience, or
introduce new products to the market.

• Led global automation projects using IBM Cloud, Watsonx, and Red Hat tools.
• Increased operational efficiency by 80% through workflow optimization and automation.
• Delivered solutions that enhanced client experience and accelerated ROI.
• Partnered with product teams to modernize IT infrastructure for manufacturing and warehousing
clients.

• Led cross-functional initiatives integrating sales, product management, and operations.
• Contributed to cost-saving strategies, app modernization, and improved go-to-market readiness.
• Drove cost-saving IT modernization initiatives across retail, finance, and operations platforms.
• Aligned IT with business strategies for customer-facing systems, ensuring scalability and security.