REceptionist/Sales Admin Support
Alfuttaim Motors-Toyota
Total years of experience :8 years, 0 Months
• Welcoming Clients and guests
• Attending telephone inquiries
• Assisting clients to Sales Executives
• Giving brief explanation of cars to clients
• Handling telephone and customers complaints
• Responsible in maintaining and inventory of car brochures
• Explaining ongoing promotions to customers.
• Assisting Showroom Managers and Business Managers
• Responsible in updating daily test drive league
• Responsible in making monthly and weekly Rota for all the staffs in the showroom
• Answers telephone inquiry
• Direct person to correct destination
• Provide general administrative and clerical support
• Greet persons entering the club
• Receive and sort mail and deliveries
• Deal with queries from the public and customers
• Prepare correspondence and documents
• Monitor and maintain office equipment
• Control inventory relevant to reception
• Responsible for daily and monthly report
• Ensure of staff movement in and out of the club
• Monitor visitor access and maintain security awareness
• Making company’s projects quotations
• Monitoring Employee’s profile
• Handling telephone calls and inquiries
• Responsible for keeping all company’s file accurate and up dated
• Updating business e-mails and contracts
Position: Receptionist/ Telephone Operator/ Kids Club Coordinator
September 2009-October 2010
• Attending and entertaining guests in Front Office
• Assisting guests arrivals and departures
• Answering phone inquiries and taking in villa dining orders
• Handling guests complaints
• Responsible for Kids club activities
• Making different programs for different occasions (Christmas, New Year, Halloween, Easter and a lot more)
• Making monthly and daily reports
• In charge of all the activities and programs for kids club.
Position: Hostess (Fine Dining Restaurant/Bar)
April 2008 - August 2009
• Receives and greets patrons in a courteous and timely manner.
• Allocates seats accordingly.
• Handles cashiering, makes and settle bills.
• Meets the guests during the meal and make sure that all expectations are met.
• Makes daily and monthly report.
• Selling mobile phone plan over the telephone
• Support the team members to meet our sale objective.
• Investigate and resolves customer’s inquiries and complaints.
• Determining and implementing a more appropriate product.
• Up selling products