Administrative Assistant
Abu Issa Holding
Total years of experience :15 years, 3 Months
• Daily Business Correspondence.
• Provide administrative and general support to the Area Manager, including reports for Operational, Monthly and Business Review meetings, yearly and seasonal budgeting, scheduling and updating calendars of meetings, minute taking, etc.
• Monitored and updated Daily sales report, stocks movement and position through system and shops records, and keeping abreast of market trends and being aware of competitors.
• Supervised of over 52 employees in every department, included 6 Mono Brands, ensured that the day-to-day operation of the shop is efficient with the main aim of bringing in maximum profit, and making sure that the business is in compliance with all relevant safety and health regulations.
• Monitored and Updated staff Trainings, weekly schedules, absences and leave. Prepared staff evaluation, performance appraisal, and status change reports.
• Supervised in-coming merchandise, asset management and customer service maintenance, maintained security of the store and implemented measures to reduce theft, loss and leakage.
• Motivated the staff by providing them incentives, and using other strategies to increase employee performance.
• Responsible for all employees within the store and dealing with all monetary aspects of the store takings.
• Ensured exceptional service in accordance with the corporate standards for excellence.
• Provide personalized assistance to customers with the goals of ensuring a positive shopping experience and establishing a basis for patronage.
• Monitored and checked displayed satisfies the guidelines given by head office.
• Maintained inventory control and merchandise stocking.
• Generated sales through optimized visual merchandising and helps monthly eye-catching displays and in-store arrangement and always looking for ways to increase sales and improve the efficiency of the team.
• Respond to and resolve customer complaints.
• Operate POS register for store.
• Prepared money and documentation for bank deposits.
• Compiled and maintained non-monetary reports.
• Developed constructive and cooperative working relationship with others.
• Received and processed all incoming payments (credit cards bill).
• Responsible for cash processing including foreign currency and checks, counting and balancing.
• Reports fraudulent cards.