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Leroy Dsouza, Account Manager

Leroy Dsouza

Account Manager·Fcm Travel Solutions

United Arab Emirates

Bachelor's degree, Commerce

Work experience

Total years of experience: 20 years, 7 months

Account Manager

April 2015 - Present

Fcm Travel Solutions

Dubai, United Arab Emirates

I found this job using Bayt.com

April 2015 - Present

Effectively developed business plans to implement client operational and analytical requirements. Ensured new business transacted at optimal service levels with full compliance to Service Level Agreements. Multi-level Global coordination for collating and reviewing client performance. Strategic negotiating skills applied to garner corporate deals for clients. Identified areas and recommended processes to achieve savings on overall travel spend.
Company industry:
Travel Agency
Job role:
Sales

Key Account Manager

January 2014 - March 2015

ATS Travel

Dubai, United Arab Emirates

I found this job using Bayt.com

January 2014 - March 2015

Promote company product and services from multinational, large local, Fortune 500 companies and high net worth individuals.
Identify new opportunities and develop strategies to achieve business objective, develop and improve client and suppliers relations.
Monitor customer satisfaction and needs to determine focus of sales efforts. Resolves customer complaints, feedback regarding travel services.
Works closely with Airline, Hotel, Car, Consolidators and other sources within and outside the company. Develop, maintain and improve relationship with suppliers and customer that will ensure company profitability.
Represent company at regional and international industry trade shows, summits and conferences
Company industry:
Hospitality & Accomodation
Job role:
Sales

Assistant Manager

January 2013 - November 2013

Cox and Kings

India

January 2013 - November 2013

Cox and Kings (Business Travel), Bangalore Assistant Manager
January '13 - Present
* Managing Corporate Sales and Client Management for Bangalore
* Instrumental in getting new accounts through negotiations for Cox and Kings - A.O Smith, G.E Healthcare, Acer and Volvo.
* Worked with the global team in implementation of Global Accounts - Yahoo and Sabre.
* Ensuring highest standards of Service Delivery by driving and managing service quality initiatives, identifying and enabling rolling out of Service Improvement Programs.
* Managing Quarterly client reviews, driving customer surveys and ensuring timely payment.
* Working closely with the Operations manager to ensure smooth operations.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Account Manager

April 2007 - January 2013

BCD Travel

India

April 2007 - January 2013

BCD Travel, Bangalore Account Manager
Apr '07 - Jan '13
* Managed key corporate accounts for both domestic and international travel
* Efficiently managed the accounts of corporate clients like Logica, SAP, Apple Computers, Hitachi Data Systems, Qualcomm and Novozymes.
* Liaised with corporate clients for promoting the company's services, converting the leads into profitable sales deals for the organisation and addressing queries and concerns.
* Ensured revenue and profit targets are achieved as per timescales.
* Managed a team and motivated them to achieve their assigned targets
* Provided Training for suitably advising customers on current travelling conditions; planning customer travel and itineraries; ticketing and booking functions.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Sales Agent

March 2006 - August 2006

Dell International Services

India

March 2006 - August 2006

Dell International Services, Bangalore Sales Agent
Mar '06 to Aug '06
* Efficiently handled the accounts of major customers from UK, Ireland, USA, Australia, New Zealand & Canada.
* Merit and Recognition for Best Sales Agent in 06 JUN '2006 and felicitated with the Excellence Award for Best Customer Service in 12 JUL '06.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Senior Agent

February 2005 - January 2006

America Online (AOL)

India

February 2005 - January 2006

America Online (AOL), Bangalore Senior Agent
Feb '05 to Jan '06
* Customer Support for the America and Canada region
* Holds merit for being recognized as Best Agent on the floor; selected for this award from over 300 agents for 3 consecutive months.
Company industry:
Software Development
Job role:
Customer Service and Call Center

Education

Dakshina Bharat Hindi Prachar Sabha

November 2013

November 2013

Bachelor's degree, Commerce

India

GPA (percentage): 70%

GPA (percentage): 70%

* B.Com from Dakshina Bharat Hindi Prachar Sabha, in 2013.

Kuoni Academy of Travel

January 2007

January 2007

Bachelor's degree,

* Airline Diploma (Airline Reservation) from Kuoni Academy of Travel in 2007 * Received training from Galileo Trained Consultant in the areas of booking of hotels, car rentals and airline reservations. Coached on all aspects of Galileo and Amadeus. Personal Dossier Contact Address: Maya Mansion, Villa No. 69, 1st Cross, 1st Main, Maruthi Nagar, Madivala, Bangalore-560 068

Skills

Sales
Expert
Sales
Expert
Account Management
Expert
Account Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Amadeus
Expert
Amadeus
Expert
ACCOUNT MANAGER
Expert
ACCOUNT MANAGER
Expert
ACCOUNTS FOR
ACCOUNTS FOR
AWARD
Intermediate
AWARD
Intermediate
CLIENTS
CLIENTS
CORPORATE ACCOUNTS
CORPORATE ACCOUNTS
LEADS
LEADS
SALES
SALES
SAP
SAP
THE ACCOUNTS
THE ACCOUNTS
TRAINING
TRAINING
Microsoft Office
Expert
Microsoft Office
Expert
Sabre
Expert
Sabre
Expert
Galileo
Expert
Galileo
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Amadeus
Expert
Amadeus
Expert

Languages

Hindi
Beginner
Arabic
Beginner
English
Beginner
Kannada
Expert

Training and Certifications

Training
Airline Diploma
Kuoni Academy of Travel
Jun 2006

Hobbies

  • Football,Cricket,Hocket,Table Tennis
    I used to play Football, Cricket and Hockey for my School and the companies I worked for