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Leroy Fernandes, Regional Manager L&D

Leroy Fernandes

Regional Manager L&D·PSI

United Arab Emirates

Bachelor's degree, Marketing

Work experience

Total years of experience: 18 years, 0 months

Regional Manager L&D

September 2025 - Present

PSI

Dubai, United Arab Emirates

September 2025 - Present

I lead the L&D function for UAE and Europe region to drive Learning systems through classroom and online (LMS) platforms for all levels. Drive capacity and capability, culture and competency. Measure Training effectiveness and ROI delta.
Company industry:
Real Estate
Job role:
Training and Development

Regional L&D Partner

January 2020 - January 2025

TikTok - GBS Monetization

Singapore, Singapore

January 2020 - January 2025

L&D Strategy and Transformation
Sales Enablement & Revenue Impact
LearningArchitecture & Program Design
Performance Measurement & ROI
Stakeholder Management & Business Alignment
Regional Governance & Standardization
Leadership development &Talent Pipeline
Performance Measurement & ROI
Digital and LMS-based program management
AI-based training solutions
Company industry:
Media Production

Training Partner

January 2016 - January 2018

Greater Toronto Airports Authority

Toronto, Canada •Hybrid

January 2016 - January 2018

Designed and delivered competency, soft skills, and communication training
for Service Desk, Passenger Processing, and Ticketing teams.
Managed new-hire and ongoing training needs, supporting SLA delivery
through targeted programs and stakeholder collaboration.
Conducted customer needs analysis and grievance management to tailor
learning interventions and improve customer satisfaction.
Implemented QA modules to identify skill gaps and developed engaging
learning content to drive continuous performance improvement
Company industry:
Airlines
Job role:
Management

HR & Training Officer

January 2015 - January 2016

NSHAMA (EmaarProperties)

Dubai, United Arab Emirates

January 2015 - January 2016

Managed HR and Training functions for corporate, showroom, and
ground staff employees.
Acted as a liaison between management and staff for training needs, HR
compliance, policy implementation, onboarding, and training
Designed and implemented incentive plans; evaluated and tracked
employee performance.
Supported recruitment, HRBP functions, and Sales center support
Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Team Leader

January 2010 - January 2015

Salebuild

Manila, Philippines

January 2010 - January 2015

Managed the end-to-end training lifecycle across two geographies.
Planned, designed, and implemented hiring and training strategies aligned
with business needs.
Developed training manuals, programs, and measurement methods focused
on tangible results.
Evaluated organizational performance to ensure training impact and
continuous improvement.
Led training activities for new project kick-offs and supported project
transitions with targeted lesson plans.
Identified skill gaps and drove individual development plans for
underperforming teams.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Training executive

January 2006 - January 2010

People Partners

Pune, India

January 2006 - January 2010

Managed the end-to-end training lifecycle across two geographies.
Planned, designed, and implemented hiring and training strategies aligned
with business needs.
Developed training manuals, programs, and measurement methods focused
on tangible results.
Evaluated organizational performance to ensure training impact and
continuous improvement.
Led training activities for new project kick-offs and supported project
transitions with targeted lesson plans.
Identified skill gaps and drove individual development plans for
underperforming teams.
Company industry:
Human Resources Outsourcing
Job role:
Training and Development

Education

St Vincents

May 2010

May 2010

Bachelor's degree, Marketing

India

University of Pune

January 2010

January 2010

Bachelor's degree, Marketing and Economics

India

Pune University

January 2010

January 2010

Bachelor's degree, Business Administration And Commerce

India

Skills

Training

Expert

Administration

Expert

Payroll

Expert

Employee Relations

Expert

Recruitment

Expert

COMPETENCY BASED DEVELOPMENT

Intermediate

COGNITIVE BEHAVIORAL THERAPY

Intermediate

SCALABILITY

Intermediate

SURVEYS

Intermediate

EDUCATIONAL ASSESSMENT

Intermediate

CONTINUOUS IMPROVEMENT PROCESS

Intermediate

DIGITAL LEARNING TECHNOLOGY

Intermediate

OPERATIONS

Intermediate

COACHING

Intermediate

GRAPHIC DESIGN

Intermediate

COMPUTATIONAL THINKING

Intermediate

SALES

Intermediate

CUSTOMER SERVICE

Intermediate

LEARNING MANAGEMENT SYSTEMS

Intermediate

SUCCESSION PLANNING

Intermediate

NEWSLETTERS

Intermediate

Training need analysis

Expert

Creating Individual Development Plans and Handholding

Expert

Classroom Training

Expert

Training

Expert

Administration

Expert

Payroll

Expert

Employee Relations

Expert

Recruitment

Expert

Languages

English

Native Speaker

Hindi

Native Speaker

Marathi

Native Speaker