Housing Manager (Pre Opening)
The Chedi Katara Hotel and Resort
Total years of experience :20 years, 2 Months
• Successfully organize and managed the staff accommodations for over 300 colleagues, and ensured a memorable onboarding experience for new joiners.
• Responded to maintenance requests promptly, arrange preventive maintenance, and conduct regular trainings for housing staff
• Provided support through coaching sessions, handling complaints and disputes, performance reviews, and team building activities to boost morale and staff satisfaction.
• Resolved issues with accommodations by reworking schedules and handling interpersonal conflicts.
• Kept housing system in full compliance with local regulations, achieving fair housing and safety standards for every unit.
• Ensured a impactful and memorable on-boarding experience to new - joiners.
• Prepared accurate and updated monthly reports such as OS&E Inventory, Rooming List and Maintenance and Cleanliness
• Ensured that the staff requests for maintenance issues are responded and rectified within a reasonable timeframe
• Conducted regular training, coaching sessions, performance reviews and team building activities
• Scheduled and followed up to completion maintenance and repairs for properties as required.
- Assisted the Director of HR in promoting and implementing Hyatt's mission statement of caring for people so they can be their best, a culture based on caring for others.
- Oversaw the daily operations of the HR department with a critical role in Recruitment, employee welfare relations, payroll and benefits, employee engagement and administration to promote the values of Hyatt such as Respect, Integrity, Humility, Empathy, Creativity and Fun.
- Assisted the Director of HR in implementing policies and procedures, business strategies in manning budget, compensation and benefits, recognition and awards, and associates welfare.
- Assisted the Director of HR in finding new talents via Hyatt Career portal and other external channels to meet the business needs of all departments, organizing and scheduling of interviews, assessments of candidates, and coordinate efforts with Government Relations Manager to obtain the proper visa requirements. Collaborates with local and international recruitment agencies to find and recruit talents from abroad.
- Managed the Housing Team to prepare accommodations and airport transfer of new joiners and ensure their on-boarding experience is memorable, pleasant and up to high standards of Hyatt Hotels. Maintains a good working relationship with Property management of the accommodation buildings.
- Assisted the head of departments in addressing associates concerns and issues such a training, coaching, guidance and disciplinary actions.
- Assisted the Finance Department with banking, payroll, attendance and annual leave processes using Oasys Software.
- Collaborated with the Learning Manager in organizing associate events spearheaded by Hyatt Hotels to promote work life balance and maintain a fun environment for all.
- Provided any required administration tasks in the HR department as well as operational support to other departments as and when needed.
-Member of the Pre-opening team for HR Department
- Managed the staff accommodations according to Park Hyatt Hotels standards.
-Oversaw the Housing Team to prepare accommodations and airport transfer of new joiners and ensure their on-boarding experience is memorable, pleasant and up to high standards of Hyatt Hotels.
- Maintained a good working relationship with Property management of the accommodation buildings.
- Prepared and submitted monthly reports to HR Manager, Regular and Preventive Maintenance Reports, Cleaning Reports, Housing Allocation.
- Oversaw the response to maintenance requests and ensure that issues as resolved within 48 hours. - Conducted training and coaching to the housing team.
- Organized sports activites, social events such as staff parties and other fun filled activities for the staff.
- Provided coaching, training and support to the housing team members
- Organized the OS&E for the staff housing and ensure inventory of all items are updated and on par.
Major Function: Assists the Finance Director in preparing the P&L tsatements and reports for the Resident Suites
Other daily tasks include but not limited to:
1. Managing office supplies and inventory.
2. Handling correspondence, emails, and phone calls.
3. Coordinating office activities and operations.
4. Assisting in budget preparation and expense tracking.
5. Managing office schedules and appointments.
6. Organizing meetings and taking minutes.
7. Preparing reports and presentations.
8. Maintaining office records and databases.
9. Liaising with internal and external stakeholders.
10. Providing administrative support to the team.
11. Ensuring compliance with company policies and procedures.
12. Handling confidential information with discretion.
13. Assisting in recruitment and onboarding processes.
14. Overseeing facility management and maintenance.
15. Handling travel arrangements and accommodations for staff.
• Managed the daily operations of hotel apartments, ensuring smooth functioning, exceptional guest experiences, and efficient management of resources
• Managed staff and property, optimizing revenue, and ensuring compliance with regulations
• Key duties include operations management, guest experience enhancement, staff supervision, property maintenance, sales and marketing collaboration, financial management, and quality assurance
• Regularly submitted and accurately prepared the monthly Revenue reports of the the Resident Suites as well as prepare the P&L Statement review reports
• Regularly trained and briefed all staff of current hotel events, promotions and company policies and procedures
• Able to provide effective coaching, motivating, performance appraisal and disciplinary procedures.
• Turned over empty units, offering new residents clean, safe, and habitable spaces.
• Maintained performance by assigning daily work tasks to employees.
• Monitored room occupancy and reported check-outs and vacancies to reservations team and Inspected guestrooms and public areas throughout facility and monitored housekeeping performance.
• Coordinated staff schedules to meet forecasted housekeeping needs.
• Supported smooth operations by providing vacant room discrepancy reports and departure reports.
• Worked with purchasing department to maintain cleaning supply and equipment inventory.
• Responsible for the daily operations of Housekeeping department and to oversee the daily cleaning and maintaining of guest rooms and public areas, as well as provide leadership guidance to housekeeping staff.
• Coordinated staff schedules to meet forecasted housekeeping needs.
• Monitored room occupancy and reported check-outs and vacancies to reservations team.
• Maintained performance by assigning daily work tasks to employees and inspected guestrooms and public areas throughout facility and monitored housekeeping performance.
Graduated Salutatorian in 1989. Elective Technical Course- Refrigeration and Airconditioning Member of the School Paper as Associate Editor Awarded Budding Journalist of the Year 1989 Awarded Best in Science, English and Refrigeration and zairconditiong 1989
