Information Technology Officer
Techno Q
Total years of experience :20 years, 0 Months
Responsible for Installing, and configuring new hardware & Software systems throughout the business. Diagnosing, troubleshooting, and resolving hardware & Software problems with Servers, Desktops, Laptops, and Smartphones & End user support calls L1 &L2, L3. Installing and configuring Windows/Linux Desktop and Server Operating systems. Acting as the first point of contact for all IT & technical Queries. Print Management, Installation, and Configuration & Troubleshooting on all brands of network Printers. Carrying out user administration, setup of new User /email accounts, assigning User rights & Permissions. Setting an appropriate License/Subscription for the users. Users and groups management through M365 Admin Center, Implementing and managing Group Policy Objects (GPOs), Adding and removing Users, workstations, and Organization groups within both Local AD & Admin Center. Administrating Windows, VMWare, and Linux server systems. Administering users' accounts in Active Directory. Creating, maintaining, and troubleshooting email profiles for users. Troubleshooting the TCP/IP issues with end users’ PCs. Network Cable crimping and patching. Computers’ hardware maintenance and repair. Managing and maintaining all IT Assets (inventory /Preventive Maintenance) thru Group IT Asset Portal. Coordination with Internet Service Providers for Internet and Telephone Services. Establish the connectivity of remote site offices with the main office. Manage and monitor the user's support calls. Support for Autodesk products, machines, and configurations. Support for Installation and configuration of Primavera Server and Standalone editions. Installation and configuration of MS SQL Servers, DB Setup, and maintenance, Database Backup, and Running basic queries. Responsible for creating, managing, and monitoring, Verifying Daily, Weekly, Monthly Backups (Backup & Restore Management, Backup Log Maintain procedures (Symantec Backup Exec & Microsoft Azure Cloud Backup). Installation, Configuration of Antivirus Management (Kaspersky Cloud) Installation, and basic troubleshooting on in-house Applications (Microsoft NAV 5.1 & Microsoft Dynamics). Configuring and maintaining PABX System and IP Telephony Support, Configuration of new Telephone Extensions (Avaya, Panasonic, Cisco Call Manager Express Edition & Yealink). Configuration, implementation, and troubleshooting on Time Attendance Machines Suprema BioStar, ZKT brands). Installation, configuration, and monitoring of CCTV Cameras. Supporting the users in person over the phone and using remote desktop tools & software (Any desk, TeamViewers ETC. Keep meeting room technology running smoothly, Video Conference Support for Management Meetings. Coordinating with the vendors and with company personnel to facilitate IT purchases. Providing technical training to end users. Responsible for arranging new quotations for Contracts/Subscription renewal from vendors on time. Responsible for checking Servers, firewalls, OSs, and health in a Timely Manner to prevent any incidents. Monitoring Inbound and Outbound traffic thru a firewall.
• Responsible for performing first & second level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices.
• Handle the tasks of creating and maintaining directory structures, printer configurations and security rights.
• Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation.
• Handle the tasks of identifying software issues and troubleshooting technical problems.
• Responsible for providing technical assistance to users on data transmission and data communication equipment.
• Troubleshooting in Desktops Laptops and servers problems.
• Handel network issues like crimping punching troubleshooting.
• Configuring and troubleshooting outlook express Windows mail Microsoft Outlook 2003, 2007, 2010.
• Installation and troubleshooting of printers, network printers like HP Toshiba, Kyocera, Xerox, Ricoh.
• Installation of various business applications.
• Installation and configuration of windows server operating systems NT, 2000, 2003, 2008, windows Server 2012.
• Installation and configuration of VERITAS Backup system. Checking the everyday backup of exchange severs and departmental folders. Maintaining and changing the Tapes rotations. Restoration of Backup In case any incident happens.
• Installation and configuration of windows OS Windows 95, Windows 98, windows XP, windows 2000, Me, Windows Vista, windows 7, Windows 8, Macintosh, Linux.
• Installation and configuration of Cisco Switches, Routers.
• Troubleshooting in Active Directory 2003 and 2008. Managing active directory services, Groups and Domain Policies.
• Managing DNS and DHCP Servers.
• Resolving any issues that are faced by users in Operating system, Network, Hardware and software.
• Installation and configuration of Exchange server 2003, 2007, 2010.
• Installation, configuration and troubleshooting of Blackberry devices.
• Maintaining and preparing daily and monthly reports.
• Preventive maintenance and upgradation of computer systems.
• Installation of various Antivirus products.
• Checking the everyday backup for Exchange server, Departmental folders.
• Aware of ITIL Process (Change Management, Problem Management, Incident management and Capacity management).
• Provide computer technical support services to personal computers and Laptops.
• Responsible for performing first & second level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices.
• Handle the tasks of creating and maintaining directory structures, printer configurations and security rights.
• Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation.
• Handle the tasks of identifying software issues and troubleshooting technical problems.
• Responsible for providing technical assistance to users on data transmission and data communication equipment.
• Troubleshooting in Desktops Laptops and servers problems.
• Handel network issues like crimping punching troubleshooting.
• Configuring and troubleshooting outlook express Windows mail Microsoft Outlook 2003, 2007, 2010.
• Installation and troubleshooting of printers, network printers like HP Toshiba, Kyocera, Xerox, Ricoh.
• Installation of various business applications.
• Installation and configuration of windows server operating systems NT, 2000, 2003, 2008, windows Server 2012.
• Installation and configuration of VERITAS Backup system. Checking the everyday backup of exchange severs and departmental folders. Maintaining and changing the Tapes rotations. Restoration of Backup In case any incident happens.
• Installation and configuration of windows OS Windows 95, Windows 98, windows XP, windows 2000, Me, Windows Vista, windows 7, Windows 8, Macintosh, Linux.
• Installation and configuration of Cisco Switches, Routers.
• Troubleshooting in Active Directory 2003 and 2008. Managing active directory services, Groups and Domain Policies.
• Managing DNS and DHCP Servers.
• Resolving any issues that are faced by users in Operating system, Network, Hardware and software.
• Installation and configuration of Exchange server 2003, 2007, 2010.
• Installation, configuration and troubleshooting of Blackberry devices.
• Maintaining and preparing daily and monthly reports.
• Preventive maintenance and upgradation of computer systems.
• Installation of various Antivirus products.
• Checking the everyday backup for Exchange server, Departmental folders.
• Aware of ITIL Process (Change Management, Problem Management, Incident management and Capacity management).
• Provide computer technical support services to personal computers and Laptops.
• Responsible for performing first & second level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices.
• Handle the tasks of creating and maintaining directory structures, printer configurations and security rights.
• Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation
• Handle the tasks of identifying software issues and troubleshooting technical problems.
• Responsible for providing technical assistance to users on data transmission and data communication equipment.
• Troubleshooting in Desktops Laptops and servers problems.
• Monitoring and maintaining HP, Dell, IBM, servers, Patch management.
• Handel network issues like crimping punching troubleshooting.
• Configuring and troubleshooting outlook express Windows mail Microsoft Outlook 2003, 2007, 2010.
• Installation and troubleshooting of printers, network printers like HP, Toshiba, Kyocera, Xerox, Ricoh.
• Installation of various business applications.
• Installation and configuration of windows server operating systems NT, 2000, 2003, 2008 2012.
• Installation and configuration of VERITAS Backup system. Checking the everyday backup of exchange severs and departmental folders. Maintaining and changing the Tapes rotations. Restoration of Backup in case any incident happens.
• Installation and configuration of windows OS Windows 95, Windows 98, windows XP, windows 2000, Me, Windows Vista, windows 7, Windows 8, Macintosh, Linux.
• Installation and configuration of Cisco Switches, Routers.
• Troubleshooting in Active Directory 2003 and 2008. Managing active directory services, Groups and Domain Policies.
• Managing DNS and DHCP Servers.
• Resolving any issues that are faced by users in Operating system, Network, Hardware and software.
• Installation and configuration of Exchange server 2003, 2007, 2010.
• Installation, configuration and troubleshooting of Blackberry devices.
• Maintaining and preparing daily and monthly reports.
• Preventive maintenance and upgradation of computer systems.
• Installation of various Antivirus products.
• Checking the everyday backup for Exchange server, Departmental folders.
• Aware of ITIL Process (Change Management, Problem Management, Incident management and Capacity management).
• Provide computer technical support services to personal computers and Laptops.
Handled the tasks of providing second level technical support to customers and evaluators via email, instant messaging and WebEx.
Responsible for assisting technical support specialist in the installation and configuration of software products.
Perform the tasks of tracking and escalating customer issues to the Support Manager.
Handle responsibilities of identifying environmental and network issues that affect its operation.
Responsible for analyzing complicated networking issues, designing and implementing non-standard solutions and workarounds.
Handle the tasks of testing and commissioning network servers, both hardware and software.
Assembling and configuration of computer systems.
Installation and configuration of Operating systems with suitable drivers and softwares.
Preventive maintenance and upgradation of computer systems.
Cabling and crimping of networking both data and voice in standard color coding.
Configuration of proxy servers for internet sharing and downloading mail from the servers using POP, SMTP, IMAP, Exchange server settings using MS Outlook, Outlook Express, Thunderbird, Windows mail.
Installation of various products of Antivirus and removing viruses with well-known tips and tricks of registry.
Provided online customer support and help for users within the organization.
Handled the tasks of providing second level technical support to customers and evaluators via email, instant messaging and WebEx.
Responsible for assisting technical support specialist in the installation and configuration of software products.
Perform the tasks of tracking and escalating customer issues to the Support Manager.
Handle responsibilities of identifying environmental and network issues that affect its operation.
Responsible for analyzing complicated networking issues, designing and implementing non-standard solutions and workarounds.
Handle the tasks of testing and commissioning network servers, both hardware and software.
Assembling and configuration of computer systems.
Installation and configuration of Operating systems with suitable drivers and softwares.
Preventive maintenance and upgradation of computer systems.
Cabling and crimping of networking both data and voice in standard color coding.
Configuration of proxy servers for internet sharing and downloading mail from the servers using POP, SMTP, IMAP, Exchange server settings using MS Outlook, Outlook Express, Thunderbird, Windows mail.
Installation of various products of Antivirus and removing viruses with well-known tips and tricks of registry.
Provided online customer support and help for users within the organization.
Hardware & Maintenance 66% (B Grade) Fr.Agnel Technical Institute (Bandra) Completed Course in Microsoft exchange server 2003. One and half years of Experienced in Microsoft Exchange server 2003, 2007, 2010. Microsoft Certified System Engineer(MCSE) Microsoft Certified Technology Specialist (MCTS)